Service Desk Operations Specialist

6 days ago


Romford, Greater London, United Kingdom Adecco Full time

Job Summary:

Adecco is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for resolving complex support requests and collaborating with internal users, customers, suppliers, business analysts, and developers to ensure the stability of our global application portfolio.

Key Responsibilities:

  • Provide technical support and troubleshooting for software applications and hardware
  • Collaborate with cross-functional teams to resolve technical issues and improve system performance
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotations and provide after-hours support as needed
  • Stay up-to-date with new technologies and trends in the industry

Requirements:

  • Degree in a STEM subject preferred but not essential
  • Critical thinking skills, attention to detail, and follow-through
  • Excellent communication and customer-service abilities
  • Ability to thrive in a fast-paced environment
  • Technical competencies in SQL Server Manager, XML or JSON, and the Microsoft suite
  • Preferred technical skills include Azure Active Directory, Azure Logic Apps, Middleware/Integrations, API knowledge, VBA/Python automation, Power BI reporting, and Remote Desktop/Citrix experience

What We Offer:

  • A competitive compensation package
  • 25 days holiday (+ public holidays)
  • 2 external professional training courses per year (taken during work days)
  • Private health care (taxable)
  • Frequent company and team events
  • Excellent pension plan (employee contributes 5% and employer contributes 10%)


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