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Service Desk Operations Specialist

2 months ago

Romford, Greater London, United Kingdom Adecco Full time

Job Summary

Adecco is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will play a critical role in providing technical support to our clients and internal stakeholders.

Key Responsibilities

  • Resolve complex technical issues and provide timely support to clients and internal stakeholders.
  • Collaborate with cross-functional teams, including IT, business analysts, and developers, to ensure seamless service delivery.
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies.
  • Provide excellent customer service and communication skills to ensure client satisfaction.
  • Work in a fast-paced environment and adapt to changing priorities and deadlines.

Requirements

  • Bachelor's degree in a STEM field or related field.
  • Strong technical skills, including SQL Server Manager, XML, and Microsoft suite.
  • Excellent communication and customer service skills.
  • Ability to thrive in a fast-paced environment.
  • Preferred technical skills include Azure Active Directory, Azure Logic Apps, Middleware/Integrations, API knowledge, VBA/Python automation, Power BI reporting, and Remote Desktop/Citrix experience.

What We Offer

  • A competitive compensation package.
  • 25 days holiday (+ public holidays).
  • 2 external professional training courses per year (taken during work days).
  • Private health care (taxable).
  • Frequent company and team events.
  • Excellent pension plan (employee contributes 5% and employer contributes 10%).