Service Desk Agent

1 month ago

Romford, Greater London, United Kingdom beBee Professionals Full time £22,000 - £28,000
Customer Service Advisor

We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Romford, United Kingdom.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information about our products and services.
  • Work closely with other departments to ensure customer satisfaction and resolve complex issues.
  • Process customer orders and manage account information with attention to detail.
  • Keep records of customer interactions and follow-up tasks to ensure seamless service.
Requirements:
  • Previous experience in a customer service role is highly valued.
  • Excellent communication and problem-solving skills to handle high-volume queries.
  • Proficiency in Microsoft Office and CRM systems to manage customer data and interactions.
  • Ability to work independently and as part of a team to achieve customer satisfaction.
  • Flexible working hours, including weekends, to accommodate customer needs.
Benefits:
  • Competitive salary with performance-based incentives to recognize exceptional service.
  • Pension scheme and healthcare benefits to support overall well-being.
  • Training and development opportunities to enhance skills and knowledge.
  • Supportive work environment with clear career progression to help you grow.
  • Flexible working options to balance work and personal life.

If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for the Customer Service Advisor position in Romford.

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