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Service Desk Operations Specialist

2 months ago

Romford, Greater London, United Kingdom Adecco Full time
Job Summary

We are seeking a skilled Service Desk Operations Specialist to join our team at Adecco. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our internal users, customers, and suppliers.

Key Responsibilities
  • Resolve complex technical issues and provide timely support to ensure minimal disruption to our operations.
  • Collaborate with internal stakeholders, including business analysts, developers, and other technical teams, to identify and resolve technical issues.
  • Develop and maintain technical documentation, knowledge base articles, and other resources to support our IT support processes.
  • Participate in on-call rotations and provide after-hours support as needed.
  • Stay up-to-date with the latest technologies, tools, and best practices in IT support to continuously improve our services.
Requirements
  • Bachelor's degree in a STEM field or equivalent experience.
  • Excellent critical thinking, problem-solving, and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and requests.
  • Technical proficiency in SQL Server Manager, XML, JSON, and Microsoft Office Suite.
  • Preferred technical skills include Azure Active Directory, Azure Logic Apps, Middleware/Integrations, API knowledge, VBA/Python automation, Power BI reporting, and Remote Desktop/Citrix experience.
What We Offer
  • A competitive compensation package.
  • 25 days holiday plus public holidays.
  • 2 external professional training courses per year.
  • Private health care.
  • Frequent company and team events.
  • Excellent pension plan.