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Service Desk Operations Specialist

2 months ago

Romford, Greater London, United Kingdom Stolt-Nielsen Full time

About Stolt-Nielsen

Stolt-Nielsen is a leading provider of door-to-door transportation services for bulk-liquid chemicals and food-grade products. With a fleet of more than 45,000 tank containers, Stolt-Nielsen is the only operator with its own worldwide network of 22 owned and joint venture depots.

Our Culture

Our culture champions digitalization, collaboration, and continuous improvement, as well as a commitment to a sustainable future.

Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will provide global support for our business application portfolio, working closely with internal users, customers, suppliers, business analysts, and developers to understand and resolve complex support requests.

Key Responsibilities

  • Liaise with global offices on business application issues.
  • Work with 1st and 3rd line support teams to resolve system issues.
  • Control worldwide daily issues and defects via support ticket application.
  • Maintain and modify user security databases within our application portfolio.
  • Analysis and unsupervised manipulation of data on live production systems.
  • Create and control production change requests for our application suite.
  • Maintain relationships with internal and external parties for the application suite.
  • Work with internal teams to ensure successful handover of releases within the business.
  • Perform analysis on support metrics from multiple sources (API, PowerBI, ODBC).

Requirements

  • A degree in computer science or similar.
  • Technical competencies: SQL Server Manager (basic queries and joins), XML or JSON (ability to read files).
  • Microsoft suite (Office, Excel, Outlook, Word, PowerPoint). Proven critical thinking skills, follow through, and attention to detail.
  • Excellent communication skills and customer-service abilities (collaboration is key for this position).
  • Previous experience using a ticketing system (FreshService/ServiceNow).
  • Preferred technical skills: Azure Active Directory, Azure Logic Apps, Advanced SQL query management, Middleware/Integrations, API knowledge (basics of endpoints), VBA / Python automation, Power BI reporting, Remote Desktop / Citrix experience.

What We Offer

  • A full-time role in an enthusiastic and collaborative team.
  • The ability to partially work remotely (2 days from home, 3 days in the office).
  • A competitive compensation package.