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Service Desk Operations Specialist

2 months ago

Romford, Greater London, United Kingdom Adecco Full time

Job Summary

Adecco is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to internal users, customers, and suppliers.

Key Responsibilities

  • Resolve complex technical issues through critical thinking and problem-solving skills.
  • Collaborate with internal stakeholders, including business analysts and developers, to ensure the stability of our global application portfolio.
  • Provide excellent customer service and communication skills to internal users and external customers.
  • Work in a fast-paced environment and thrive in a dynamic team.
  • Stay up-to-date with technical skills, including SQL Server Manager, XML, and the Microsoft suite.

Requirements

  • Bachelor's degree in a STEM field (preferred but not essential).
  • Strong technical competencies, including Azure Active Directory, Azure Logic Apps, Middleware/Integrations, API knowledge, VBA/Python automation, Power BI reporting, and Remote Desktop/Citrix experience.
  • Excellent communication and customer-service skills.
  • Ability to work in a team environment and collaborate with colleagues.

What We Offer

  • A competitive compensation package.
  • 25 days holiday (+ public holidays).
  • 2 external professional training courses per year.
  • Private health care (taxable).
  • Frequent company and team events.
  • Excellent pension plan (employee contributes 5% and employer contributes 10%).