Complaints Administrator/Reception Administrator

6 days ago

London, Greater London, United Kingdom Synnovis Full time

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Coordinator to join our Genetics Department at Synnovis. As a key member of our team, you will be responsible for providing administrative support to our Specimen Reception and Administrative team, ensuring the smooth operation of our laboratory services.

Key Responsibilities:

  • Provide administrative support to the Specimen Reception and Administrative team, including data entry, filing, and record-keeping.
  • Assist with the preparation and submission of data on a spreadsheet, ensuring accuracy and attention to detail.
  • Answer telephone and email inquiries from health professionals, patients, and colleagues, providing excellent customer service and resolving queries in a timely manner.
  • Update and maintain databases, including the list of Referring Doctors, and participate in the merging of patient data.
  • Escalate any issues or concerns to the Specimen Reception/Office managers, ensuring seamless service delivery.
  • Contribute to the Quality Management System, working closely with the SDM and Quality Officer to achieve objectives and guidelines.
  • Ensure all equipment and environments are kept clean and in a safe working condition, adhering to Trust policies, procedures, and legislative guidelines.
  • Provide a high level of customer service to patients, visitors, and colleagues, responding to complaints and queries in a professional and courteous manner.

About Synnovis:

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, delivering and transforming pathology services across South East London. Our partnership provides diagnostics, testing, and digital pathology for hospital trusts, GP services, and other healthcare providers, serving a population of over 7 million people.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading pathology partnership, making a real difference in the lives of patients and healthcare professionals.

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