Group Reservations Specialist

2 weeks ago


Crawley, West Sussex, United Kingdom Alexander Hotels Group Roles Full time

Alexander Hotels Group Roles is seeking a dedicated and organized Group Reservations Agent to join our dynamic team.

In this role, you will be the primary point of contact for guests inquiring about and booking group accommodations at our esteemed hotels. Your responsibilities will encompass:

  • Responding promptly and courteously to incoming telephone inquiries regarding room availability, rates, and amenities.
  • Providing detailed information about our hotels, services, and packages to potential guests.
  • Accurately inputting reservation details into our computerized system, ensuring all guest preferences are captured.
  • Collaborating closely with the Spa team to process beauty treatment requests for group bookings.
  • Administering reservations efficiently and sending timely confirmation emails to guests.

Requirements:

  • Exceptional communication skills, both written and verbal, with a professional phone manner.
  • Proven experience working with computerized reservation systems.
  • Meticulous attention to detail and accuracy in handling guest information.
  • Flexibility to work weekends and holidays as needed.

Benefits:

  • End-of-financial-year service charge bonus.
  • Generous holiday allowance.
  • Bank holidays off.
  • Free car parking.
  • Discounts on hotel stays, spa treatments, food & beverage, and retail products.
  • Anniversary benefits recognizing your contributions to the company.


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