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Golf Experience Manager

2 months ago

Ash, United Kingdom Get Golfing CIO Full time
Job Description

Get Golfing CIO is seeking a dedicated and enthusiastic Golf Operations Coordinator to join our team. As a charity supporting struggling golf facilities in England, our mission is to preserve and revive the sport by offering exceptional experiences for our members and visitors.

We attract over 160,000 unique visitors each year and have a membership base of 6,000 individuals. With annual revenues of approximately £17 million, we are able to reinvest our surpluses back into our venues, staff development, and community initiatives.

Key Responsibilities
  • Manage the Flow of Play: Ensure a seamless golfing experience for our members and guests by managing the flow of play, enforcing course policies, and providing friendly assistance and guidance to players.
  • Enforce Course Policies: Monitor the pace of play and enforce course policies to maintain a steady flow of play and ensure an enjoyable experience for all golfers.
  • Coordinate Tee Times: Assist with organising and coordinating tee times, ensuring efficiency and minimising wait times.
  • Collect and Analyze Data: Maintain accurate records of golfer traffic, collecting data on peak hours and resolving any issues that arise.
  • Ensure Safety Precautions: Assist with monitoring weather conditions and implementing necessary safety precautions.
  • Provide Exceptional Customer Service: Provide friendly assistance, answer questions, provide directions, and offer assistance as needed.
Requirements
  • Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively handle various customer situations.
  • Conflict Resolution: Ability to remain calm and composed under pressure, and to resolve conflicts diplomatically.
  • Organisational Skills: Strong organisational and time management abilities to effectively manage tee times and ensure smooth course flow.
  • Proactive Attitude: A proactive and friendly attitude, with a genuine passion for providing outstanding customer service.
  • Flexibility: Availability to work flexible schedules, including weekends and holidays.
Benefits
  • Pension Plan
  • Training and Development
  • Free Golf
  • Discount on Food and Beverage
  • Staff Referral Programme