Museum Visitor Coordinator

3 weeks ago

Leeds, Leeds, United Kingdom Leeds City Council Full time

Position Title: Museum Visitor Coordinator
Salary: £23, Pro rata) with additional pay for weekend and holiday shifts
Hours: 18hrs - 37wks (Tue - 7.5; Fri – 7.5; Sat – 4.5) and 15wks (Wed – 7.25; Fri – 7)
Contract Type: Permanent
Location: Leeds

As a Museum Visitor Coordinator, you will possess a strong enthusiasm for history and a deep appreciation for museum collections, enabling you to provide exceptional customer service.

About You
In this role, you will demonstrate:

  • Excellent interpersonal and communication skills (both written and verbal).
  • The ability to engage with a diverse audience, whether individually or in groups.
  • Capability to work collaboratively within a team or independently with minimal supervision.
  • Experience in maintaining direct interactions with customers through service delivery and promotional activities.
  • Knowledge of best practices in visitor services.

About the Role
Your main duty will be to create a welcoming, safe, and accessible atmosphere for our varied visitors, ensuring they have an enjoyable experience while learning about the site and its collections.
You will actively contribute to bringing the venue to life through its narratives, necessitating a passion for public engagement. Responsibilities include ensuring the venue and collections are secure, clean, and presentable at all times. A flexible approach is essential.
Additionally, the role encompasses retail duties and support for events and educational visits. Experience in retail, hospitality, or educational settings would be advantageous.

What We Offer
We pride ourselves on providing an excellent employee experience, which includes:

  • A competitive salary and annual leave entitlement along with statutory holidays.
  • Membership in the West Yorkshire Pension Fund with generous employer contributions.
  • A clear career pathway and opportunities for ongoing professional development.
  • A variety of staff benefits aimed at enhancing your wellbeing and financial security.

Application Process
Please complete the online application form.

For further guidance, ensure that you check your information thoroughly and complete all sections before submission.

Commitment to Diversity
We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We advocate for diversity and seek a workforce that mirrors the population of Leeds. We are recognized as an age-friendly employer, a Mindful Employer, and a Disability Confident Leader.

Probationary Period
All new appointments are subject to the successful completion of a probationary period.

Job Purpose:
To provide a secure, easily accessible, and friendly environment for all users, ensuring they enjoy their visit while learning about the site and its collections.

Key Responsibilities:

  • To engage politely and courteously with all users, providing information about the service's sites, collections, and activities, interpreting and demonstrating exhibits as necessary.
  • To carry out proactive reception and sales duties, including cash handling.
  • To ensure security procedures for the site, collections, and retail area are followed according to established guidelines.
  • To assist in the provision of learning activities such as family workshops, school visits, and guided tours.
  • To maintain cleanliness and safety of the site, participating in exhibition installations and display maintenance as directed.
  • To support the preparation and execution of conferences, functions, and events, including evening work.
  • To report any changes in environmental conditions of public areas to appropriate staff.
  • To participate in training sessions to enhance skills and knowledge relevant to the position.
  • To uphold a high standard of personal appearance and dress.
  • To promote a positive image of the service at all times and assist in the promotion of the organization through various activities and events.
  • To adhere to health and safety policies, ensuring personal safety and that of colleagues and customers.
  • To promote and apply the principles of equal opportunities both with colleagues and the public.

The duties outlined are not exhaustive and may include other responsibilities in line with the job evaluation outcome.

Qualifications: None required.

Essential Requirements: Candidates must demonstrate the following criteria:

  • Strong interpersonal and communication skills (written and verbal).
  • Ability to work effectively in a team or independently.
  • Capability to engage with a diverse audience.
  • Experience in customer-facing roles.
  • Knowledge of health and safety and equalities legislation.
  • Experience in cash handling and maintaining accurate records.
  • Experience in following security protocols.

Desirable Requirements: Candidates may also demonstrate the following:

  • Knowledge of visitor services best practices.
  • Familiarity with various ICT applications.
  • Interest in the work of the organization.
  • Experience in basic object handling and care.
  • Flexibility in working hours.

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