Medical Office Coordinator

1 week ago

London, Greater London, United Kingdom Fitzrovia Medical Centre Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Fitzrovia Medical Centre. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our General Practice clinic.

Key Responsibilities
  • Patient Reception and Triage: Greet and welcome patients in a professional and friendly manner, registering new patients, updating existing records, and verifying personal information.
  • Appointment Scheduling: Coordinate patient appointments, ensuring appropriate allocation of time slots and healthcare providers, utilizing electronic scheduling systems to manage appointments and maintain an organized schedule.
  • Communication and Information Management: Answer phone calls, respond to inquiries, and provide information on clinic services and procedures, liaising with healthcare professionals, hospitals, and external agencies to facilitate referrals and coordinate patient care.
  • Record Keeping and Data Entry: Maintain accurate electronic and paper-based patient records, ensuring compliance with data protection regulations, processing paperwork related to patient registration, medical history updates, and prescription requests.
  • Billing and Administrative Support: Assist with processing invoices, billing patients, and handling financial transactions, providing general administrative support, including filing, photocopying, and managing correspondence.
  • Medical Supplies and Inventory Management: Monitor and order office supplies, medical supplies, and equipment as needed, ensuring that inventory levels are maintained and equipment is in working order.
  • Patient Advocacy and Support: Act as a liaison between patients and healthcare professionals, addressing queries, concerns, and providing guidance on administrative matters.
  • Adherence to Policies and Regulations: Follow NHS guidelines, policies, and procedures related to confidentiality, security, and healthcare compliance.
Person Specification
  • Qualifications
  • Essential
  • Excellent communication skills, both verbal and written.
  • Strong organisational skills with an attention to detail.
  • Proficient in using computer systems and office software, including electronic health records (EHR) systems.
  • Ability to multitask in a fast-paced environment.
  • Knowledge of medical terminology and basic understanding of healthcare processes is a plus.
  • Desirable
  • Previous experience in healthcare administration or receptionist roles is advantageous.

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