Client Relationship Manager

2 weeks ago


Manchester, United Kingdom CBW Staffing Solutions Full time
Client Relationship Manager – Facilities Management Service Provider

Are you interested in joining a reputable and stable facilities management contractor?

Do you possess experience in overseeing significant corporate properties?

Our client, a well-established entity in the commercial facilities management sector, is seeking to appoint a Client Relationship Manager to oversee a pivotal commercial property. The ideal candidate will excel in delivering exceptional customer service while effectively organizing, managing, and inspiring their maintenance team. This position will report directly to the Area Director and is accountable for ensuring outstanding client service.

Working Hours: Monday to Friday, 8 AM to 5 PM.

Main Responsibilities:
  • Maintain high levels of client satisfaction, fostering contract development to expand portfolio responsibilities.

  • Ensure contractual obligations are met and possess a comprehensive understanding of the contract, demonstrated during internal monthly reviews with senior management.

  • Achieve and exceed contractually agreed KPIs and SLAs.

  • Participate in strategic operational meetings with clients on a weekly basis or as necessary.

  • Guarantee the timely completion of all reactive and planned maintenance work orders, ensuring KPIs and SLAs are met.

  • Provide leadership and management to the site team as required.

Candidate Requirements:
  • Recognized apprenticeship and fully qualified in electrical or mechanical disciplines (e.g., C&G, HNC/HND).

  • Demonstrated experience in managing large corporate properties.

  • Experience in managing profit and loss and budgets.

  • Ability to prioritize and resolve issues, often under pressure, utilizing innovative solutions.

  • A collaborative team player dedicated to a quality and professional work environment.

  • Strong skills in people management.

  • Excellent written and verbal communication abilities.

If you meet these qualifications and are prepared to embrace a challenging and rewarding opportunity, we encourage you to submit your application.

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