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Client Relationship Manager

2 months ago

Manchester, United Kingdom Moston Full time
About the Role

Moston is seeking a highly skilled and experienced Client Relationship Manager to join our team. As a key member of our organization, you will be responsible for managing client relationships, ensuring seamless service delivery, and driving business growth.

Key Responsibilities
  • Client Relationship Management
    • Develop and maintain strong relationships with clients across various locations.
    • Collaborate with internal teams to ensure effective service delivery and meet client expectations.
  • Service Delivery
    • Oversee the management of Resident Engineers and Subcontractors to ensure compliance with Service Level Agreements (SLAs).
    • Monitor and review direct reports to ensure they are meeting performance expectations.
  • Business Development
    • Work with the Critical Infrastructure Manager to ensure all critical areas are effectively maintained and compliant.
    • Drive successful contract negotiations and business improvement initiatives.
  • Compliance and Risk Management
    • Ensure compliance with all statutory and company procedures across stakeholder groups.
    • Work with the Technical Manager to identify and mitigate risks related to Safety, Health, Environment, and Quality.
Requirements
  • Technical Background
    • Proven experience in a technical field, with a strong understanding of building services and legislation.
  • Leadership and Management
    • Able to manage a large, diverse team and think clearly in extreme circumstances.
  • Communication and Interpersonal Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Technical Skills
    • Working knowledge of Microsoft Office, including Word and Outlook.
    • Experience with CAFM systems is desirable.
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary, car or car allowance, bonus, and benefits package.
  • Professional Development
    • Access to a broad range of learning opportunities, including professional qualifications, collective/individual training, and personalized support programs.
  • Employee Recognition and Rewards
    • Attractive Employee Referral Rewards Scheme.