Client Relationship Manager

4 weeks ago


Manchester, United Kingdom WTW Full time

About the Role

As a Client Relationship Manager, you will play a pivotal role in cultivating and managing a diverse portfolio of clients within our organization. Your responsibilities encompass both client retention and the pursuit of new business opportunities, ensuring the continued growth and success of your assigned accounts.

Key Responsibilities

  • Serve as the primary point of contact for your clients, fostering strong relationships built on trust and mutual understanding.
  • Conduct in-depth analyses of client needs, identifying their business objectives and risk management requirements.
  • Develop tailored solutions that effectively address client challenges, leveraging our comprehensive range of services and expertise.
  • Collaborate closely with internal teams, including technical specialists and claims advocates, to ensure seamless service delivery and client satisfaction.
  • Proactively identify and pursue new business opportunities within your existing client base, expanding their engagement with our offerings.
  • Lead and mentor a dedicated team of support professionals, guiding them in providing exceptional client experiences.

Business Development & Placement Management

You will actively drive the sales process, securing new clients and expanding existing relationships. Your expertise in placement strategies will ensure optimal revenue generation from both new and established accounts.

Operational Excellence

As a Client Relationship Manager, you are committed to delivering exceptional service that adheres to our established policies, procedures, and service standards.



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