Client Relationship Manager

2 months ago

Manchester, United Kingdom MAG Full time

Job Title: Client Relationship Manager

Location: Manchester Airport / Hybrid

About MAG: MAG is a leader in the airport and travel sector, dedicated to enhancing passenger experiences and maximizing revenue opportunities for our partners. We are committed to innovation and excellence, striving to create seamless travel solutions that cater to the evolving needs of our clients and their customers.

About the Role: The Client Relationship Manager will be responsible for managing all facets of Client Services within MAG's Ecommerce division. This role entails nurturing vital client relationships and reporting on the effectiveness of Commercial Service performance. You will be instrumental in fostering strong connections with existing clients while also assisting the regional Business Development teams in acquiring new clients globally. This position is crucial in shaping MAG's B2B service offerings, acting as both an internal and external advocate for our services and expanding our client portfolio across the region.

Key Responsibilities:

  • Manage key client relationships and oversee client communications, including regular performance review meetings.
  • Establish operational procedures that guarantee quality, timely delivery, and clear value demonstration from our services.
  • Develop MAG's B2B marketing service offerings and play a pivotal role in introducing these to the global market.
  • Create precise scopes of work for new projects and RFPs, including resource and cost forecasting.
  • Act as the primary contact for both internal and external stakeholders regarding the commercial service offerings.
  • Build strategic relationships with clients to identify, negotiate, and secure new business opportunities.

Key Skills:

  • Proven experience in client-facing roles.
  • Excellent written and verbal communication skills, with a keen eye for detail and the ability to present ideas effectively.
  • Self-motivated and highly organized, capable of managing complex projects involving multiple stakeholders.
  • Demonstrated ability to cultivate and expand strong client relationships, with a talent for cross-selling and upselling.
  • Empathetic approach to understanding client perspectives.
  • Solid understanding of the complete marketing mix and the various capabilities it offers clients.
  • Entrepreneurial mindset with strong commercial acumen, capable of accurately forecasting financial outcomes.
  • In-depth knowledge of the digital marketing landscape to assist in developing and managing client strategies.

What’s in it for You? This is an exciting opportunity to join a dynamic company and engage in a diverse range of projects as we continue to grow.

The Perks:

  • 25 Days Holiday, with the option to purchase up to 10 additional days.
  • 10% Company Pension Scheme.
  • Annual Bonus Program.
  • 2 Weeks Work From Anywhere Policy.
  • MediCash Health Program.
  • On-Site Fitness Facilities.
  • A Variety of Flexible Benefits & Discounts.

ED&I at MAG MAG is an equal opportunity employer. We recognize that diverse teams foster greater innovation, creativity, and understanding of customer needs. We encourage individuals from all backgrounds to apply, even if they do not meet every qualification listed. We are also committed to providing reasonable accommodations for individuals with disabilities during the interview process.

Interested in Joining Us? We welcome your application.

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