Client Relationship Manager
6 days ago
Moston is seeking a highly skilled and experienced Client Relationship Manager to join our team. As a key member of our organization, you will be responsible for managing client relationships, ensuring seamless service delivery, and driving business growth.
Key Responsibilities- Client Relationship Management
- Develop and maintain strong relationships with clients across various locations.
- Collaborate with internal teams to ensure effective service delivery and meet client expectations.
- Service Delivery
- Oversee the management of Resident Engineers and Subcontractors to ensure compliance with Service Level Agreements (SLAs).
- Monitor and review direct reports to ensure they are meeting performance expectations.
- Business Development
- Work with the Critical Infrastructure Manager to ensure all critical areas are effectively maintained and compliant.
- Drive successful contract negotiations and business improvement initiatives.
- Compliance and Risk Management
- Ensure compliance with all statutory and company procedures across stakeholder groups.
- Work with the Technical Manager to identify and mitigate risks related to Safety, Health, Environment, and Quality.
- Technical Background
- Proven experience in a technical field, with a strong understanding of building services and legislation.
- Leadership and Management
- Able to manage a large, diverse team and think clearly in extreme circumstances.
- Communication and Interpersonal Skills
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Technical Skills
- Working knowledge of Microsoft Office, including Word and Outlook.
- Experience with CAFM systems is desirable.
- Competitive Salary and Benefits
- A competitive salary, car or car allowance, bonus, and benefits package.
- Professional Development
- Access to a broad range of learning opportunities, including professional qualifications, collective/individual training, and personalized support programs.
- Employee Recognition and Rewards
- Attractive Employee Referral Rewards Scheme.
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