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Medical Secretary Supervisor

2 months ago


Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time
Job Summary

The post holder will provide a comprehensive and efficient secretarial service to the Urology Team at University Hospitals Birmingham NHS Foundation Trust. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times.

Main Duties of the Job
  • To provide a complete confidential general secretarial service for the department/team.
  • To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature.
  • To touch type from audio/copy type from documentation, letters, emails, reports and any other written correspondence requested by the Office Manager.
  • To provide a point of contact to service users, ensuring that any language or other communication barriers are overcome. Deal with queries and instigate appropriate action, as appropriate to the complex and sensitive nature of the information involved.
  • Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence.
  • To provide day to day supervision to secretaries/clerical officers, allocating and monitoring work on a daily basis and provide and be responsible for the training of Secretary trainees.
  • To develop and maintain an efficient individual filing patient tracking system.
  • To assist with the collection and provision of statistical data as required by the team and other health professionals.
About Us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

  • Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can.
  • Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

We are committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

University Hospitals Birmingham is a Smoke-Free premises hospital.