Customer Service Representative

1 week ago

Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time
About the Role

We are seeking a highly skilled and motivated Customer Happiness & Sales Support Hero to join our dynamic and fast-paced Customer Happiness Team at Universal Business Team. As a key member of our team, you will be responsible for delivering exceptional customer service and support, ensuring our customers receive top-notch service and support.

Key Responsibilities
  • First Line Support: Act as the welcoming voice for all customer inquiries, offering prompt and effective solutions.
  • Web Platform Account Management: Support customers in managing their online accounts, ensuring a smooth and seamless experience.
  • Order Processing: Handle customer orders with precision, ensuring they are processed accurately and efficiently.
  • Live Chat Support: Manage customer queries through live chat, providing immediate assistance and maintaining a high standard of service.
Key Performance Measures
  • NPS Feedback Score: Maintain and improve Net Promoter Scores, driving customer satisfaction.
  • Sales Activity Points: Support the Sales Team by contributing to sales activities, helping to reach the company's ambitious goals.
  • Sales Revenue: Play an integral role in achieving the annual sales and profit objectives.
Requirements
  • A passion for delivering exceptional customer service.
  • Excellent communication skills, both verbal and written.
  • A proactive, solution-oriented mindset with the ability to work independently and as part of a team.
  • Previous experience in a customer-facing role is advantageous, but not essential. We welcome individuals who are eager to learn and grow.
Why Join Us?
  • Impact: Your contributions will directly affect customer satisfaction and the company's overall success.
  • Collaboration: Join a supportive and dynamic team focused on continuous improvement.
  • Development: Take advantage of opportunities for personal and professional growth within the business.
Benefits
  • Salary: £30,000 - £35,000 per annum depending on experience
  • Lunch allowance
  • Profit share scheme
  • Free parking
  • Team events
  • Newly refurbished offices

  • Customer Service Representative

    2 weeks ago

    Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time

    About Markerstudy Group Markerstudy Group is a leading provider of insurance and related services. We are committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients. Role: Customer Service Representative We are seeking a dedicated and enthusiastic Customer Service Representative to...

  • Customer Service Representative

    4 days ago

    Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Happiness Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Customer Service Representative

    4 days ago

    Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Happiness Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Customer Service Representative

    17 hours ago

    Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Happiness Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Customer Service Representative

    15 hours ago

    Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Happiness Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Respond to customer...

  • Customer Service Representative

    4 days ago

    Chesterfield, Derbyshire, United Kingdom Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia is seeking a highly skilled and customer-focused individual to fill the position of Customer Service Deputy Clerk in the Chesterfield Juvenile and Domestic Relations District Court. This role requires a strong ability to interact professionally with the public, attorneys, and other court-related agencies, providing...

  • Customer Service Representative

    5 days ago

    Chesterfield, Derbyshire, United Kingdom Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia is seeking a highly skilled and customer-focused individual to fill the position of Customer Service Deputy Clerk in the Chesterfield Juvenile and Domestic Relations District Court. This role requires a strong ability to interact professionally with the public, attorneys, and other court-related agencies, providing...

  • Customer Service Representative

    12 hours ago

    Chesterfield, Derbyshire, United Kingdom AF Blakemore & Son Ltd Full time

    Job Opportunity at AF Blakemore & Son LtdAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key Responsibilities:Customer...

  • Customer Service Representative

    9 hours ago

    Chesterfield, Derbyshire, United Kingdom AF Blakemore & Son Ltd Full time

    Job Opportunity at AF Blakemore & Son LtdAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key Responsibilities:Customer...

  • Weekend Customer Service Representative

    4 days ago

    Chesterfield, Derbyshire, United Kingdom JCT600 Full time

    About JCT600At JCT600, we're dedicated to providing exceptional customer experiences and fostering a supportive environment for our team members. We believe in diversity and inclusion, ensuring equal opportunities for all. Our company culture is built on continuous improvement and a commitment to excellence.Weekend Customer Service Representative RoleWe are...

  • Weekend Customer Service Representative

    3 weeks ago

    Chesterfield, Derbyshire, United Kingdom JCT600 Full time

    About JCT600At JCT600, we're dedicated to providing exceptional customer experiences and fostering a supportive environment for our team members. We believe in diversity and inclusion, ensuring equal opportunities for all. Our company culture is built on continuous improvement and a commitment to excellence.Weekend Customer Service Representative RoleWe are...

  • Customer Service Representative

    4 days ago

    Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Apprentice. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service and promoting our products and services.Key ResponsibilitiesProvide a first point of contact for customers, responding...

  • Customer Service Representative

    5 days ago

    Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Apprentice. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service and promoting our products and services.Key ResponsibilitiesProvide a first point of contact for customers, responding...

  • Customer Service Representative

    4 days ago

    Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time

    Customer Service RoleAt Markerstudy Group, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.About the RoleProvide top-notch customer service, ensuring that every interaction is polite, professional, and courteous.Promote our glass repair and replacement...

  • Customer Service Representative

    2 weeks ago

    Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time

    Customer Service RoleAt Markerstudy Group, we're committed to delivering exceptional customer experiences. As a Customer Service Apprentice, you'll play a vital role in helping us achieve this goal.About the RoleProvide top-notch customer service, ensuring that every interaction is polite, professional, and courteous.Promote our glass repair and replacement...

  • Customer Service Representative

    5 days ago

    Chesterfield, Derbyshire, United Kingdom UBT Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Happiness & Sales Support Hero to join our dynamic and fast-paced Customer Happiness Team at UBT. As a key member of our team, you will be responsible for delivering exceptional customer service and support, ensuring our customers receive top-notch service and support.Key...

  • Customer Service Representative

    5 days ago

    Chesterfield, Derbyshire, United Kingdom Adecco Full time

    Job Title: Customer Service Advisor Location: Not Specified Contract Details: Full Time Salary: £25,000 - £30,000 per annum Responsibilities: Providing exceptional customer service and support to clientsProcessing customer orders and quotationsAssisting the sales team with information, pricing, and quotesLiaising with the technical support team for...

  • Customer Service Representative

    1 day ago

    Chesterfield, Derbyshire, United Kingdom UBT Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Happiness & Sales Support Hero to join our dynamic team at UBT. As a key member of our Customer Happiness Team (CHT) and Sales Team, you will play a vital role in delivering exceptional customer service and support.Key ResponsibilitiesCustomer Service: Provide prompt and effective solutions...

  • Customer Service Representative

    1 day ago

    Chesterfield, Derbyshire, United Kingdom UBT Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Happiness & Sales Support Hero to join our dynamic team at UBT. As a key member of our Customer Happiness Team (CHT) and Sales Team, you will play a vital role in delivering exceptional customer service and support.Key ResponsibilitiesCustomer Service: Provide prompt and effective solutions...

  • Customer Service Representative

    1 week ago

    Chesterfield, Derbyshire, United Kingdom Asda Express Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Retail Assistant at Asda Express. As a Retail Assistant, you will be the face and voice of our Petrol Forecourts, providing an excellent customer service experience to our customers.Key Responsibilities:Ensure that our customers receive a high level of service...