Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Apprentice. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service and promoting our products and services.
Key Responsibilities
- Provide a first point of contact for customers, responding to their queries and concerns in a professional and courteous manner.
- Responsible for promoting our glass repair/replacement services, ensuring customers are aware of the benefits and options available.
- Participate in regular training and learning activities with our dedicated apprenticeship team, developing your skills and knowledge to meet the needs of our customers.
- Adhere to our company values, treating customers fairly and in accordance with Financial Conduct Authority (FCA) requirements.
Training and Development
This role includes on-the-job training, where you will spend time with our internal Talent Development Team studying towards a Level 2 Customer Service apprenticeship standard. You will have regular time scheduled into your calendar each week to complete learning activities, including face-to-face workshops, webinars, and practical learning exercises.
What We Offer
As a Customer Service Apprentice with the Markerstudy Group, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will be part of a team that is dedicated to delivering exceptional customer service and promoting our products and services.
About Us
The Markerstudy Group is a leading UK-based company, with a strong commitment to customer service and employee development. We are proud of our people and the role they play in making our business a success.
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