Customer Service Representative

6 days ago


Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Happiness Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Support: Respond to customer inquiries in a timely and professional manner, providing solutions to their issues and concerns.
  • Order Processing: Accurately process customer orders, ensuring timely and efficient delivery of products.
  • Live Chat Support: Manage customer queries through live chat, providing immediate assistance and maintaining a high standard of service.
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role is essential, with a proven track record of delivering exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: A proactive and solution-oriented mindset, with the ability to work independently and as part of a team.
What We Offer
  • Competitive Salary: A competitive salary of £30,000 - £35,000 per annum, depending on experience.
  • Benefits Package: A comprehensive benefits package, including lunch allowance, profit share scheme, free parking, and team events.


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