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Customer Service Representative

2 months ago

Chesterfield, Derbyshire, United Kingdom UBT Full time
About the Role

We are seeking a highly skilled and motivated Customer Happiness & Sales Support Hero to join our dynamic team at UBT. As a key member of our Customer Happiness Team (CHT) and Sales Team, you will play a vital role in delivering exceptional customer service and support.

Key Responsibilities
  • Customer Service: Provide prompt and effective solutions to customer inquiries, ensuring a high level of satisfaction and loyalty.
  • Account Management: Support customers in managing their online accounts, ensuring a seamless and efficient experience.
  • Order Processing: Handle customer orders with precision, ensuring accuracy and efficiency.
  • Live Chat Support: Manage customer queries through live chat, providing immediate assistance and maintaining a high standard of service.
Key Performance Measures
  • NPS Feedback Score: Maintain and improve Net Promoter Scores, driving customer satisfaction and loyalty.
  • Sales Activity Points: Support the Sales Team by contributing to sales activities, helping to reach the company's ambitious goals.
  • Sales Revenue: Play an integral role in achieving the annual sales and profit objectives.
Requirements
  • Customer Service Skills: A passion for delivering exceptional customer service and a commitment to customer satisfaction.
  • Communication Skills: Excellent communication skills, both verbal and written, with the ability to work effectively with customers and colleagues.
  • Problem-Solving Skills: A proactive, solution-oriented mindset with the ability to work independently and as part of a team.
  • Previous Experience: Previous experience in a customer-facing role is advantageous, but not essential. We welcome individuals who are eager to learn and grow.
Why Join UBT?
  • Impact: Your contributions will directly affect customer satisfaction and the company's overall success.
  • Collaboration: Join a supportive and dynamic team focused on continuous improvement.
  • Development: Take advantage of opportunities for personal and professional growth within the business.
Benefits
  • Salary: £30,000 - £35,000 per annum depending on experience.
  • Lunch Allowance
  • Profit Share Scheme
  • Free Parking
  • Team Events
  • Newly Refurbished Offices