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Customer Service Representative

2 months ago

Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time

About Markerstudy Group

Markerstudy Group is a leading provider of insurance and related services. We are committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients.

Role: Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be responsible for handling a high volume of customer inquiries via telephone, providing prompt and efficient support while ensuring customer satisfaction.

Responsibilities:

  • Respond to incoming customer calls in a professional and courteous manner.
  • Provide accurate information regarding products, services, and policies.
  • Process customer requests and resolve inquiries effectively.
  • Maintain detailed records of customer interactions.
  • Adhere to company procedures and guidelines.

Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficiency in handling customer inquiries via telephone.
  • Ability to work independently and as part of a team.
  • Detail-oriented and organized.

Benefits:

We offer a competitive salary and benefits package, including:

  • Comprehensive health insurance.
  • Paid time off.
  • Professional development opportunities.
  • Positive and supportive work environment.