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Customer Service Representative
2 months ago
Job Opportunity at AF Blakemore & Son Ltd
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.
Key Responsibilities:
- Customer Service:
- Greet customers in a friendly and welcoming manner, providing a positive first impression of our store.
- Respond to customer inquiries and concerns in a professional and courteous manner.
- Process customer transactions efficiently and accurately, maintaining a high level of customer satisfaction.
- Upsell and promote products to customers, highlighting our store's unique offerings and promotions.
Store Operations:
- Stock Management:
- Receive and stock merchandise, ensuring accurate and efficient inventory management.
- Maintain a clean and organized store environment, adhering to company standards and guidelines.
- Participate in visual merchandising and display initiatives to drive sales and customer engagement.
Key Skills and Qualifications:
- Customer Service:
- Previous experience in a customer-facing role, preferably in retail or hospitality.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer:
- Competitive Compensation and Benefits:
- A comprehensive benefits package, including holiday pay, pension scheme, and life insurance.
- Opportunities for Growth and Development:
- Training and development programs to enhance your skills and knowledge, with opportunities for career advancement.
- A Supportive and Collaborative Work Environment:
- A positive and inclusive work culture, with a focus on teamwork and customer satisfaction.
