Claims Administrator

2 weeks ago


Tunbridge Wells, Kent, United Kingdom The AA Full time
About The AA

The AA is a leading provider of roadside assistance, insurance, and driving lessons in the UK. We strive to help keep Britain moving by offering a range of services to millions of customers.

Job Summary

We are seeking a dedicated Claims Administrator to provide business support for various administrative tasks. The successful candidate will play a crucial role in ensuring the smooth operation of our claims handling system.

Key Responsibilities
  • Franking Outgoing Post: Process outgoing mail efficiently, ensuring it is appropriately stamped and dispatched.
  • Processing Recorded Delivery Letters: Manage recorded delivery letters, meticulously tracking their receipt and distribution.
  • Central Claims Email Inbox Management: Oversee the central claims email inbox, promptly addressing inquiries and ensuring timely responses.
  • Scanning and Indexing Incoming Physical Post: Scan and accurately index incoming physical mail.
  • Processing Outgoing Cheques: Process outgoing cheques, adhering to established procedures and accuracy standards.
Requirements
  • Previous Administration Experience: While preferred, it is not essential.
  • Office Environment Experience: A minimum of 6 months' experience working in an office environment is preferable but not essential.
  • Effective Communication Skills: Demonstrated proficiency in spoken and written communication.
  • Attention to Detail: A strong focus on accuracy and meticulousness.
  • Deadline Management: Ability to work well under pressure and meet deadlines.
  • Computer Literacy: Proficiency in using PCs and good administrative skills.
  • Adaptability and Ownership: Willingness to take on increased responsibility when necessary.
What We Offer
  • Diverse learning and development opportunities to support you to progress in your career
  • 25 days annual leave
  • Free AA breakdown membership after 12 months, 50% discount in your first year
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Worksave pension scheme with up to 7% employer contribution
  • Dedicated Employee Assistance Programme


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