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Claims Administrator

2 months ago


Tunbridge Wells, Kent, United Kingdom The AA Full time
Job Summary

We are seeking a highly organized and detail-oriented Claims Administrator to join our team at The AA. As a Claims Administrator, you will play a crucial role in ensuring the smooth operation of our claims handling system.

Key Responsibilities
  • Process incoming physical post and emails, accurately recording them in the claim file.
  • Manage outgoing physical mail, ensuring it is processed via Royal Mail using the correct class.
  • Frank outgoing post, ensuring it is appropriately stamped and dispatched.
  • Process recorded delivery letters, meticulously tracking their receipt and distribution.
  • Oversee the central claims email inbox, promptly addressing inquiries and ensuring timely responses.
  • Scan and accurately index incoming physical mail.
  • Process outgoing cheques, adhering to established procedures and accuracy standards.
Requirements
  • Previous administration experience is preferred but not essential.
  • A minimum of 6 months' experience working in an office environment is preferable but not essential.
  • Effective communication skills, with demonstrated proficiency in spoken and written communication.
  • Attention to detail, with a strong focus on accuracy and meticulousness.
  • Ability to work well under pressure and meet deadlines.
  • Computer literacy, with proficiency in using PCs and good administrative skills.
  • Adaptability and ownership, with a willingness to take on increased responsibility when necessary.
What We Offer
  • Diverse learning and development opportunities to support you to progress in your career.
  • 25 days annual leave.
  • Free AA breakdown membership after 12 months, 50% discount in your first year.
  • Discounts on AA products, including car and home insurance.
  • Employee discount scheme, providing access to a car salary sacrifice scheme and great discounts on healthcare, shopping, holidays, and more.
  • Worksave pension scheme with up to 7% employer contribution.
  • Dedicated Employee Assistance Programme.