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Customer Success Manager

2 months ago

London, Greater London, United Kingdom Statista Full time

About Statista

We're a leading business data platform, empowering people worldwide to make fact-based decisions. Our mission is to provide reliable and easy-to-use data, as well as various data analytics products and services.

As a global company with offices in major cities, we're constantly growing and expanding our reach. Our diverse culture values and celebrates individuality, and we welcome people from all backgrounds to join our team.

Job Summary

We're seeking a skilled Customer Success Manager to join our busy Client Success team. As a strategic account lead, you'll manage your own portfolio of clients, ensuring they take full advantage of our features and services. Your goal will be to build strong relationships, drive customer health and retention, and identify opportunities for growth.

Key Responsibilities

  • Manage a portfolio of strategic clients, providing exceptional support and guidance to ensure their success.
  • Develop and maintain strong relationships with key users in client organizations, understanding their needs and concerns.
  • Collaborate with cross-functional teams to identify and capitalize on opportunities for growth and expansion.
  • Stay up-to-date with industry trends and competitor activity, using this knowledge to inform your client relationships and business development strategies.
  • Work closely with our sales team to identify new business opportunities and develop strategic plans to pursue them.

Requirements

  • 2+ years of experience in building B2B relationships and driving client retention.
  • Proven track record of success in a client-facing role, with a strong understanding of business development principles.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.

What We Offer

  • A dynamic and international team environment, with opportunities for growth and professional development.
  • A comprehensive training program, including Statista University and individual coaching.
  • A competitive salary and benefits package, including health promotion and wellness initiatives.
  • A flexible work environment, with opportunities for remote work and flexible hours.
  • A chance to work with a leading business data platform, making a real impact on the way people make decisions.