Customer Service Representative

7 days ago


West Malling, United Kingdom Huntress - Maidstone Full time
About Us

Huntress - Maidstone is a dedicated housing association committed to providing excellent service and support to their residents. Our mission is to ensure everyone has a safe, comfortable, and happy home environment.

Role Overview

As a Customer Service Representative, you will be the first point of contact for our residents, addressing their enquiries and concerns with professionalism and empathy. Your role is crucial in maintaining our high standards of customer satisfaction and ensuring our residents receive the best possible service.

Key Responsibilities:
  • Respond to resident enquiries and address their concerns with professionalism and empathy.
  • Provide accurate information regarding housing policies, maintenance requests, and other services.
  • Assist residents with resolving issues and escalating them when necessary.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other team members to ensure efficient and effective service delivery.
  • Participate in regular training to stay updated on our policies and procedures.
Qualifications:
  • Previous experience in customer service or a similar role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in basic computer applications (e.g., MS Office).
  • A positive attitude and a genuine desire to help others.


  • West Malling, United Kingdom Reed Full time

    I am currently recruiting for a Customer Service Representative to join my client on a 12 month FTC, providing maternity cover. The ideal candidate will have customer service experience in an office environment. Day to Day role as a Customer Service Representative – Providing helpdesk support and advice via telephone and email to customers.Manage queries,...


  • West Malling, Kent, United Kingdom Reed Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering outstanding customer experiences through effective communication, problem-solving, and issue resolution.Key...


  • West Malling, Kent, United Kingdom Huntress Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Provide timely and effective support to customers...


  • West Malling, Kent, United Kingdom Huntress Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Engage with customers to resolve inquiries and...


  • West Malling, Kent, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Provide Help Desk Support:...


  • West Malling, Kent, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Provide Help Desk Support:...


  • West Malling, United Kingdom Huntress - Maidstone Full time

    About Us:Huntress - Maidstone is a dedicated housing association committed to providing excellent service and support to their residents. Our mission is to ensure everyone has a safe, comfortable, and happy home environment.Role Overview:As a Customer Service Representative, you will be the first point of contact for our residents, addressing their enquiries...


  • West Malling, United Kingdom Huntress - Maidstone Full time

    About Us:Huntress - Maidstone is a dedicated housing association committed to providing excellent service and support to their residents. Our mission is to ensure everyone has a safe, comfortable, and happy home environment.Role Overview:As a Customer Service Representative, you will be the first point of contact for our residents, addressing their enquiries...


  • West Malling, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Customer Service Representative c.£25,388 Mid Kent (Ad hoc hybrid working available after successful probation) Monday – Friday: 9am – 5pm My client, a successful organization based in Mid Kent is looking for a Customer Service Representative to join their team! You will be dealing with a high volume of calls each day as well as assisting customers by...


  • West Malling, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Job Title: Customer Service RepresentativeJob Type: Full-timeIndustry: RecruitmentCompany: Pearson Whiffin Recruitment LtdLocation: Mid KentJob Description:Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Pearson Whiffin Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing...


  • West Malling, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Job Title: Customer Service RepresentativeJob Type: Full-timeIndustry: RecruitmentCompany: Pearson Whiffin Recruitment LtdLocation: Mid KentJob Description:Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Pearson Whiffin Recruitment Ltd. As a Customer Service Representative, you will be responsible for providing...


  • West Malling, United Kingdom Huntress - Maidstone Full time

    Part-Time Customer Service Representative (20/25 hours)Location: West Malling - 3 days office/2 days homeHours: Monday to Friday, 12:00 PM - 5:00 PM or 1:00 PM - 5:00 PMAbout Us: Are client a dedicated housing association committed to providing excellent service and support to their residents. Their mission is to ensure everyone has a safe, comfortable, and...


  • West Malling, Kent, United Kingdom Insight Select Full time

    About Insight SelectWe are a UK-wide leader in our market, dedicated to delivering exceptional customer experiences. Our rapidly growing customer services team is seeking a talented Customer Service Advisor to join us on a 12-month fixed-term contract.Key Responsibilities:Provide top-notch customer service to our clients, resolving queries and concerns in a...


  • West Malling, Kent, United Kingdom Landmark Information Full time

    About Landmark InformationLandmark Information is a dynamic and ever-growing company that encourages passion, ambition, and collaboration. We are proud to have been recognised for our commitment to excellence and customer satisfaction.What We Offer25 days' holiday, with optional 5 days unpaid leave per year.Flexible working with an expectation of a minimum...


  • West Malling, Kent, United Kingdom Landmark Information Full time

    About Landmark InformationLandmark Information is a dynamic and ever-growing company that encourages passion, ambition, and collaboration. We are proud to have been recognised for our commitment to excellence and customer satisfaction.What We Offer25 days' holiday, with optional 5 days unpaid leave per year.Flexible working with an expectation of a minimum...


  • West Malling, Kent, United Kingdom Insight Select Ltd Full time

    Customer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...


  • West Malling, Kent, United Kingdom Insight Select Ltd Full time

    Customer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...


  • West Malling, Kent, United Kingdom Insight Select Ltd Full time

    Customer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...


  • West Malling, Kent, United Kingdom Insight Select Ltd Full time

    Customer Service AdvisorInsight Select Ltd is seeking a highly skilled Customer Service Advisor to join our rapidly growing customer services team on a 12 months fixed-term contract.Key Responsibilities:Provide exceptional customer support by addressing customer inquiries and resolving issues in a timely and professional manner.Ensure customer satisfaction...


  • West Malling, Kent, United Kingdom Landmark Information Group Full time

    About the RoleWe are seeking a highly motivated and proactive Customer Service Specialist to join our team at Landmark Information Group. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage customer inquiries and issues via phone, email, and...