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Customer Service Representative

2 months ago

West Malling, United Kingdom Huntress - Maidstone Full time

About Us:

Huntress - Maidstone is a dedicated housing association committed to providing excellent service and support to their residents. Our mission is to ensure everyone has a safe, comfortable, and happy home environment.

Role Overview:

As a Customer Service Representative, you will be the first point of contact for our residents, addressing their enquiries and concerns with professionalism and empathy.

Your role is crucial in maintaining our high standards of customer satisfaction and ensuring our residents receive the best possible service.

Key Responsibilities:

  • Respond to resident enquiries and address their concerns with professionalism and empathy.
  • Provide accurate information regarding housing policies, maintenance requests, and other services.
  • Assist residents with resolving issues and escalating them when necessary.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other team members to ensure efficient and effective service delivery.
  • Participate in regular training to stay updated on our policies and procedures.

Qualifications:

  • Previous experience in customer service or a similar role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in basic computer applications (e.g., MS Office).
  • A positive attitude and a genuine desire to help others.

Company Culture:

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.

We encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.