Customer Service Representative
1 week ago
At Future Recruitment Ltd, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Customer Services team, you will be responsible for delivering exceptional service to our clients across various sectors. Your primary focus will be on taking job briefs from sales and customers, utilizing your print management skills to advise on and manage customer requirements. You will also be responsible for creating job tickets using our Tharstern MIS System and tracking job delivery to ensure clients are fully informed. Strong communication and interpersonal skills are essential for this role, as you will be working closely with customers via telephone, email, and face-to-face meetings. If you have a passion for delivering quality service and building strong relationships, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
Take job briefs from sales and customers
Utilize print management skills to advise on and manage customer requirements
Create job tickets using Tharstern MIS System
Track job delivery to ensure clients are fully informed
Develop strong working relationships with customers via telephone, email, and face-to-face meetings
Requirements:
Print management experience
Excellent communication and interpersonal skills
Ability to work in a team environment
Strong problem-solving skills
What We Offer:
Competitive salary based on experience
Benefits package including company pension scheme, death in service benefit, free parking, and 23 days holidays plus bank holidays
Opportunity to work with a major player in the packaging industry
Support from an inspirational senior Head of Department team and outstanding Customer Service Team
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