Customer Service Representative- Automotive

4 months ago

West Yorkshire, United Kingdom TTEC Full time

Customer Service Representative
- Automotive

Bringing smiles is what we do at TTEC... for you and the customer. As a Customer Service Representative working onsite in Leeds at the VW premises, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

**What You'll be Doing**
Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

**During a Typical Day, You'll**
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues

**What You Bring to the Role**
- 6 months or more of customer services experience
- High school diploma or equivalent
- Computer experience

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

**A Bit More About Your Role**

You'll report to a team leader. You'll contribute to the success of the customer experience and the overall success of the team.

**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

**Primary Location**: : GB-ENG-West Yorkshire
**Job**: : _Customer Care Representative

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