Customer Service Representative
6 days ago
About the Role
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Nextmune Ltd. As a key member of our veterinary technical team, you will be responsible for providing exceptional service and guidance to our veterinary customers.
Key Responsibilities
- Communicate with veterinary practices and laboratories in a professional and courteous manner
- Analyse client requirements and recommend suitable solutions
- Conduct data entry tasks accurately and efficiently
- Utilise phone etiquette to handle client inquiries effectively
- Upsell products or services to enhance customer experience
Requirements
- Proficiency in the English language is essential
- Strong communication skills with the ability to interact with diverse clientele
- Previous experience in a customer-facing role is advantageous
- Ability to analyse customer needs and offer appropriate solutions
- Excellent computer skills and ability to work independently
Additional Information
Veterinary experience would be an advantage, making this position suitable for a veterinary nurse looking to transition into a commercial role.
Working Arrangements
- Full-time position
- Competitive salary range: £22,000.00-£25,000.00 per year
- Bonus scheme
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home
Education and Experience
- GCSE or equivalent (required)
- Customer service experience: 2 years (required)
Work Authorisation
- United Kingdom (required)
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