Customer Service Representative

4 months ago

West Yorkshire, United Kingdom TTEC Full time

Customer Service Representative - Parts Advisor

Bringing smiles is what we do at TTEC... for you and the customer. As a **Customer Service Representative - Automotive Parts Advisor** with TTEC in **Leeds, United Kingdom,** you'll be a part of creating and delivering amazing customer experiences supporting Volkswagen's customers while you also #ExperienceTTEC, an award-winning employment experience and company culture. That's right - Volkswagen. You'll be working in a hybrid working model which is a blend of remote work and working onsite.

**What You'll be Doing**
Looking for an opportunity to be part of a team that delivers excellent service to vehicle dealership retailers, parts, and aftersales staff? You'll be supporting Volkswagen, a leading multi-branded motor manufacturer. You'll typically work with retailer parts and after-sales teams who have been unable to resolve an issue. You'll work in a balanced and timely manner, delivered through technical excellence, in conjunction with other members of the Parts & Technical Services Teams. You'll be the difference between their customer experience being just average or an exceptional one.

**During a Typical Day, You'll**
- Provide accurate and detailed product information, including specifications, features, and benefits
- Assist customers in selecting the right parts based on their vehicle make, model, and specific requirements
- Process orders efficiently and accurately, ensuring proper documentation and tracking of customer interactions
- Stay updated with product knowledge and industry trends to provide up-to-date information and recommendations to customers
- Provide post-sales support, including order tracking, returns, and warranty inquiries

**What You Bring to the Role**
- Proven experience as Automotive Parts Advisor or similar role in the automotive industry
- Excellent knowledge of automotive parts, components, and their functions
- Strong customer service and communication skills
- Proficient in using customer support tools and systems, such as CRM software and order management systems
- High school diploma or equivalent
- Clean and current driving license

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
- Base wage starting at 12.50PS per hour plus performance bonus opportunities
- 25 days of annual leave and 4 days of public holidays
- Private Medical Insurance, Dental, Eye Care Reimbursement
- Life Insurance, Pension Scheme, Discount Shopping perks

**A Bit More About Your Role**

You'll report to the Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team

**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Primary Location**: : GB-ENG-West Yorkshire
**Job**: : _Customer Care Representative

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