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Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at One Stop Stores, a subsidiary of Tesco PLC. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our store.
Key Responsibilities
- Customer Service
- Greet and welcome customers warmly, providing a friendly and approachable service
- Listen to and respond to customer queries and concerns in a professional and courteous manner
- Offer advice and assistance to customers on products and services, ensuring they find what they need
- Store Operations
- Ensure the store is well-stocked, visually appealing, and maintained to a high standard
- Manage cash handling and operate the till system accurately and efficiently
- Contribute to the achievement of sales targets and store KPIs
- Teamwork and Communication
- Work collaboratively with colleagues to achieve store objectives and provide support when needed
- Communicate effectively with colleagues, managers, and customers to ensure seamless service delivery
- Continuous Improvement
- Participate in training and development opportunities to enhance skills and knowledge
- Contribute to the identification and implementation of process improvements to enhance customer experience and store efficiency
What We Offer
- Competitive Salary and Benefits
- Opportunities for Career Development and Progression
- Discounts on Tesco Products and Services
- A Fun and Supportive Work Environment
About Us
One Stop Stores Ltd is a leading convenience store chain with over 850 stores across England and Wales. We are committed to providing excellent customer service, quality products, and a welcoming shopping environment. As a Tesco subsidiary, we benefit from the resources and expertise of a global retail leader.
Join Our Team
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.