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Customer Service Representative

2 months ago


West Yorkshire, United Kingdom Tesco Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at One Stop Stores, a subsidiary of Tesco PLC. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our store.

Key Responsibilities

  • Customer Service
    • Greet and welcome customers warmly, providing a friendly and approachable service
    • Listen to and respond to customer queries and concerns in a professional and courteous manner
    • Offer advice and assistance to customers on products and services, ensuring they find what they need
  • Store Operations
    • Ensure the store is well-stocked, visually appealing, and maintained to a high standard
    • Manage cash handling and operate the till system accurately and efficiently
    • Contribute to the achievement of sales targets and store KPIs
  • Teamwork and Communication
    • Work collaboratively with colleagues to achieve store objectives and provide support when needed
    • Communicate effectively with colleagues, managers, and customers to ensure seamless service delivery
  • Continuous Improvement
    • Participate in training and development opportunities to enhance skills and knowledge
    • Contribute to the identification and implementation of process improvements to enhance customer experience and store efficiency

What We Offer

  • Competitive Salary and Benefits
  • Opportunities for Career Development and Progression
  • Discounts on Tesco Products and Services
  • A Fun and Supportive Work Environment

About Us

One Stop Stores Ltd is a leading convenience store chain with over 850 stores across England and Wales. We are committed to providing excellent customer service, quality products, and a welcoming shopping environment. As a Tesco subsidiary, we benefit from the resources and expertise of a global retail leader.

Join Our Team

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.