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Customer Service Representative

2 months ago

West Yorkshire, United Kingdom Nextmune Ltd Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Nextmune Ltd. As a key member of our veterinary technical team, you will be responsible for providing exceptional service and guidance to our veterinary customers.

Key Responsibilities

  1. Communicate with veterinary practices and laboratories in a professional and courteous manner
  2. Analyse client requirements and recommend suitable solutions
  3. Conduct data entry tasks accurately and efficiently
  4. Utilise phone etiquette to handle client inquiries effectively
  5. Upsell products or services to enhance customer experience

Requirements

  1. Proficiency in the English language is essential
  2. Strong communication skills with the ability to interact with diverse clientele
  3. Previous experience in a customer-facing role is advantageous
  4. Ability to analyse customer needs and offer appropriate solutions
  5. Excellent computer skills and ability to work independently

Additional Information

Veterinary experience would be an advantage, making this position suitable for a veterinary nurse looking to transition into a commercial role.

Working Arrangements

  • Full-time position
  • Competitive salary range: £22,000.00-£25,000.00 per year
  • Bonus scheme
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

Education and Experience

  • GCSE or equivalent (required)
  • Customer service experience: 2 years (required)

Work Authorisation

  • United Kingdom (required)