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Clerical Supervisor

2 months ago

Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and communicative individual to join our Radiology Department as a Clerical Supervisor. The successful candidate will be responsible for supervising the administration team and providing a high standard of clerical services.

Key Responsibilities
  • Coordinate booking arrangements for routine and complex procedures within radiology, ensuring adherence to protocols and staying up-to-date with changes.
  • Input patient information, identify and coordinate patients across various systems, and utilize multiple systems simultaneously.
  • Ensure Radiologists, Radiographers, and nursing teams are informed of planned patients and procedures, and display patient information and medical alerts effectively.
  • Organize admissions for specialized imaging examinations, liaise with day case ward staff, and coordinate changes to established plans.
  • Demonstrate specialized knowledge of imaging investigations and provide information to patients regarding medications and protocols.
  • Communicate changes to appointments to patients over the phone, often at short notice.
  • Assist in providing a pleasant and efficient service, ensuring patients experience a professional level of care and empathize with upset patients and relatives.
  • Liaise with clinical and non-clinical teams across the Trust and external organizations.
  • Manage and monitor radiology waiting lists, highlighting breaches to the appropriate line manager.
  • Follow the policy for patients who do not attend (DNA) their appointments.
  • Produce and maintain daily appointment schedules, cancel and rearrange appointment sessions/lists as necessary.
  • Recognize and bring urgent requests for patient examination to the attention of Radiologists/Radiographers.
  • Prioritize own workload in an environment where urgent appointments may require patient preparation or rescheduling.
About Us

Liverpool University Hospitals NHS Foundation Trust is a leading healthcare provider, serving a core population of around 630,000 people across Merseyside and providing highly specialist services to a catchment area of over two million people in the North West region and beyond.

We are committed to delivering high-quality care and improving health outcomes for our patients. Our Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital, and the Royal Liverpool University Hospital.