Fashion Customer Support Specialist
3 weeks ago
TeamJobs is collaborating with a prominent Fashion Brand, seeking a dedicated Customer Care Executive to enhance their vibrant team.
Salary:
Up to £28,000 DOE
Location:
Poole, Dorset
Contract Type:
Permanent / Full-time
Working Hours:
Monday to Friday, 09:30 AM - 6:00 PM
Key Responsibilities:
- Deliver timely and professional assistance to customer inquiries through various channels including phone, email, and Live Chat.
- Efficiently manage online sales returns.
- Notify customers regarding out-of-stock items and process refunds.
- Address concerns related to defective products, ensuring satisfactory solutions.
- Provide support to the B2B team as required.
- Communicate positive customer feedback to the team.
- Contribute to the enhancement of customer ticketing systems and other tools to improve operational efficiency.
Requirements:
- Strong technical skills; familiarity with Shopify and Sage 50 / 200 is advantageous.
- A proactive, solution-oriented approach.
- Ability to work autonomously, take initiative, and recognize when to escalate issues.
Benefits Package:
- 22 days of annual leave.
- Early finish on Fridays during the summer.
- £1,000 clothing allowance.
- Engaging team outings.
Ready to make an impact in the fashion sector? Combine your passion for fashion with exceptional customer service.
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