Current jobs related to Customer Support Specialist - Poole - Hatched Recruitment Group

  • Customer Support Specialist

    1 month ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage and resolve customer inquiries and issues in a...

  • Customer Support Specialist

    1 month ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage and resolve customer inquiries and issues in a...

  • Customer Support Specialist

    3 weeks ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Manage...

  • Customer Support Specialist

    3 weeks ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Manage...

  • Customer Support Specialist

    5 months ago

    Poole, United Kingdom CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Support Specialist

    1 month ago

    Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistJob Overview:As a Customer Support Specialist at Hatched Recruitment Group, you will be responsible for providing exceptional support to our clients. Your primary duty will be to respond to user queries and help requests in a timely and professional manner. You will be required to gather information on each support...

  • Customer Support Specialist

    1 month ago

    Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistJob Overview:As a Customer Support Specialist at Hatched Recruitment Group, you will be responsible for providing exceptional support to our clients. Your primary duty will be to respond to user queries and help requests in a timely and professional manner. You will be required to gather information on each support...

  • Customer Support Agent

    2 months ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistAs a Customer Support Specialist at Hatched Recruitment Group, you will play a vital role in delivering exceptional customer service and support to our clients.Key Responsibilities:Manage and resolve customer inquiries and issues in a timely and professional manner.Provide technical support and guidance to clients on our...

  • Customer Support Agent

    2 months ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistAs a Customer Support Specialist at Hatched Recruitment Group, you will play a vital role in delivering exceptional customer service and support to our clients.Key Responsibilities:Manage and resolve customer inquiries and issues in a timely and professional manner.Provide technical support and guidance to clients on our...

  • Customer Support Representative

    2 months ago

    Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistAt Hatched Recruitment Group, we are seeking a highly skilled and motivated Customer Support Specialist to join our team.Job Overview:As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include:Managing inbound support...

  • Customer Support Representative

    2 months ago

    Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support SpecialistAt Hatched Recruitment Group, we are seeking a highly skilled and motivated Customer Support Specialist to join our team.Job Overview:As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include:Managing inbound support...

  • Customer Support Specialist

    1 month ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support AgentReports to: Customer Support ManagerJob Overview:We are seeking a skilled Customer Support Agent to join our team at Hatched Recruitment Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Manage and respond to...

  • Customer Service Specialist

    6 days ago

    Poole, Poole, United Kingdom Vitality Full time

    Role OverviewVitality is seeking a highly organised and customer-focused Customer Service Specialist to join our Advisor Services team.About the RoleAs a Customer Service Specialist, you will be the first point of contact for our business partners, providing administrative support, answering queries, and resolving issues in a professional and personable...

  • Customer Support Specialist

    4 weeks ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support AgentReports to: Customer Support ManagerJob Overview:Our Customer Support Agents play a crucial role in delivering exceptional customer experiences. They are responsible for responding to user queries and help requests, gathering information, determining root causes, and devising solutions to resolve queries within our Service...

  • Customer Support Specialist

    4 weeks ago

    Poole, Poole, United Kingdom Hatched Recruitment Group Full time

    Job Title: Customer Support AgentReports to: Customer Support ManagerJob Overview:Our Customer Support Agents play a crucial role in delivering exceptional customer experiences. They are responsible for responding to user queries and help requests, gathering information, determining root causes, and devising solutions to resolve queries within our Service...

  • Customer Support Specialist

    1 month ago

    Poole, United Kingdom CV-Library Full time

    Job title: Customer Support Agent Reports to: Customer Support Man ager Job Overview: Our customer Support Agents' primary duty is responding to user queries and help requests. You will be required to gather information on each support ticket, determine the root cause, and devise solutions to resolve the query within our SLA parameters. You...

  • Customer Support Specialist

    1 month ago

    Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Poole, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...

  • Customer Support Specialist

    1 month ago

    Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Poole, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...

  • Customer Service Specialist

    5 months ago

    Poole, United Kingdom Kuehne+Nagel Full time

    Join Our Team as a Road Logistics Customer Service Specialist! Are you ready to embark on a journey that combines your passion for exceptional customer service with the dynamic world of Road Logistics? We're seeking a dedicated and detail-oriented individual to join our team on a 12-month Fixed-Term Contract (FTC) with exciting opportunities for extension. -...

  • Customer Experience Specialist

    2 weeks ago

    Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Manage customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and maintain account records.Collaborate with internal teams to ensure...

Customer Support Specialist

2 months ago

Poole, United Kingdom Hatched Recruitment Group Full time

Job title: Customer Support Agent

Reports to: Customer Support Man ager

Job Overview:

Our customer Support Agents' primary duty is responding to user queries and help

requests. You will be required to gather information on each support ticket, determine the

root cause, and devise solutions to resolve the query within our SLA parameters. You will

also need to manage the flow of incoming support requests, assess them, and decide to

escalate where necessary.

Responsibilities:

 Manage inbound support tickets (telephone and email), triaging and prioritising

accordingly.

 Record and manage all tickets using the company's ticketing software

 Keep customers updated as to the progress of open tickets

 Diagnosing, resolving, and triaging technical issues

 Escalating incidents and issues where necessary

 Liaising with internal stakeholders to facilitate swift ticket resolution

 Managing application configuration changes

 Provide systems support to clients and associated companies

 Delivering excellent front-line service to our customers in a professional and

courteous manner

 Providing both non-technical and technical support

 Guide our clients in optimising their processes through our best practices

 Raise issues & risks to the product team and Customer Support Manager as

necessary

 Collaborate with implementation consultants to help resolve system queries

during live implementations

 Learn the capabilities of our software to translate innovative ideas into solutions

 Keep skills and knowledge levels up to date, including attending training when

required

 Continually assess and contribute to service process improvements

 Maintain excellent relationships with:

o Customers

o Team members

o Suppliers and Third-Party Organisations working with the customer

 Identify and provide feedback on potential software improvements around the

application design, functionality and UI experience

 Assist with the creation and maintenance of help file documentation and

procedures for end users

 Assisting other team members as required

 Attendance, where required, at regular meetings to discuss development

progress

 Continually contribute towards the Company knowledge base for the

enhancement of Company services provided

 Develop personal knowledge of business/ software as required to support the

Company's key activities.

 To assist the Customer Success Director with complaints, customer queries and

other issues.

 Be prepared to work shifts/bank holidays.

Skills required:

 Experience working in a customer support environment

 Experience supporting Finance Software

 Excellent verbal and written communication skills

 Self-motivated with the ability to prioritise, meet deadlines and manage

changing priorities

 Confident in assisting clients

 Ability to use own initiative, remain objective and goal-focused under pressure

 Organised, methodical, and conscientious

 Demonstrates stability, reliability, continuity, flexibility, and adaptability

 Collaborative, working across the company to deliver the best possible user

experience

 Inclusive - supporting the wider support team, coaching, and mentoring

colleagues

 Team player with strong interpersonal skills

 Self-reliant, confident, decisive

 Competent user of MS Office applications, including