Current jobs related to Customer Support Representative - Poole - Hatched Recruitment Group

  • Customer Service Representative

    2 weeks ago

    Poole, Poole, United Kingdom JOHNSONS THE CLEANERS Full time

    Unlock a Rewarding Career with Johnsons The CleanersAre you looking for a new challenge in a dynamic retail environment? We have an exciting opportunity for a Customer Service Representative to join our team at Johnsons The Cleaners, a leading service-based retailer.About the RoleWe are seeking a highly motivated and customer-focused individual to provide...

  • Customer Service Representative

    2 weeks ago

    Poole, Poole, United Kingdom BT Group Full time

    About the RoleWe're looking for a Customer Service Representative to join our team at EE. As a Customer Service Representative, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide excellent customer service, responding to customer inquiries...

  • Customer Experience Representative

    5 days ago

    Poole, Poole, United Kingdom Three Full time

    At Three, We're Building Better ConnectionsWe're looking for a talented Customer Experience Representative to join our team. As a key member of our sales floor, you'll be the face of our brand, working closely with customers to understand their needs and provide exceptional service. Your primary goal will be to deliver an outstanding customer experience by...

  • Customer Service Representative

    2 weeks ago

    Poole, Poole, United Kingdom Team Jobs - Commercial Full time

    Job Title: Customer Service RepresentativeJob Summary:Team Jobs - Commercial is seeking a Customer Service Representative to handle and coordinate faults related to Electric Vehicle Charging. The ideal candidate will have strong communication skills, be able to stay calm under pressure, and manage their time effectively.Main Responsibilities:Report and...

  • Customer Service Representative

    3 weeks ago

    Poole, Poole, United Kingdom Tesco Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    3 weeks ago

    Poole, Poole, United Kingdom beBee Professionals Full time £25,000 - £35,000

    As a Customer Service Representative at beBee Professionals in Poole, you will play a vital role in delivering outstanding customer experiences. You will engage with customers, provide support, and collaborate with colleagues to achieve operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...

  • Customer Service Representative

    4 weeks ago

    Poole, Poole, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.Key...

  • Customer Service Representative

    4 weeks ago

    Poole, Poole, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.Key...

  • Customer Service Representative

    3 weeks ago

    Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Poole, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving issues efficiently.Collaborating with internal teams to ensure customer satisfaction.Managing customer...

  • Customer Service Representative

    1 day ago

    Poole, Poole, United Kingdom Timpson Ltd Full time

    Customer Service Job DescriptionWe are seeking a Customer Service Representative to join our team at Timpson Ltd. As a key member of our service team, you will provide excellent customer service and support to our customers, ensuring they have a positive experience in our stores.Key Responsibilities:Provide exceptional customer service and supportAssist...

  • Sales and Customer Service Representative

    2 weeks ago

    Poole, Poole, United Kingdom Resource Recruitment Full time

    Job Title: Sales and Customer Service RepresentativeJob Summary: We are seeking a highly motivated and organized Sales and Customer Service Representative to join our team at Resource Recruitment.Key Responsibilities:* Provide detailed quotations for customer projects* Work closely with purchasing and production to keep customers up to date with every stage...

  • Customer Service Representative

    2 weeks ago

    Poole, Poole, United Kingdom Tesco Full time

    About the RoleWe are looking for a Customer Service Representative to join our team at Tesco. As a Customer Service Representative, you will be the face of our store, providing excellent customer service and ensuring that every customer leaves feeling satisfied and valued.Key ResponsibilitiesProvide exceptional customer service, responding to customer...

  • Customer Experience Representative

    2 weeks ago

    Poole, Poole, United Kingdom Decathlon Full time

    Unlock Your Potential in Customer ServiceAs a Customer Experience Representative at Decathlon, you'll be the face of our brand, providing exceptional care to our customers in-store and online. Your passion for sport and commitment to delivering outstanding service will make all the difference in ensuring our customers leave delighted with our products and...

  • Customer Service Representative

    3 weeks ago

    Poole, Poole, United Kingdom Lidl in Deutschland Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales targets.Key...

  • Customer Service Representative

    3 weeks ago

    Poole, Poole, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service,...

  • Customer Experience Representative

    2 weeks ago

    Poole, Poole, United Kingdom Decathlon Full time

    Unlock Your Potential in Customer ServiceAs a Customer Experience Representative at Decathlon, you will be the face of our brand, providing exceptional care to our customers in-store and online. Your passion for sport and commitment to delivering outstanding service will make all the difference in ensuring our customers leave delighted with our products and...

  • Customer Service Representative

    4 weeks ago

    Poole, Poole, United Kingdom ESS Full time

    Customer Service Assistant - PooleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team in Poole. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to a positive brand image.Key Responsibilities:Prepare and present high-quality food and beverages to our...

  • Customer Service Representative

    4 weeks ago

    Poole, Poole, United Kingdom ESS Full time

    Customer Service Assistant - PooleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team in Poole. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to a positive brand image.Key Responsibilities:Prepare and present high-quality food and beverages to our...

  • Customer Service Representative

    4 weeks ago

    Poole, Poole, United Kingdom Tesco Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.Key...

  • Customer Service Representative

    4 weeks ago

    Poole, Poole, United Kingdom Tesco Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.Key...

Customer Support Representative

2 months ago

Poole, United Kingdom Hatched Recruitment Group Full time
Job Title: Customer Support Specialist

At Hatched Recruitment Group, we are seeking a highly skilled and motivated Customer Support Specialist to join our team.

Job Overview:

As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include:

  • Managing inbound support tickets, triaging, and prioritizing accordingly
  • Recording and managing all tickets using our company's ticketing software
  • Keeping customers updated on the progress of open tickets
  • Diagnosing, resolving, and triaging technical issues
  • Escalating incidents and issues where necessary
  • Liaising with internal stakeholders to facilitate swift ticket resolution
  • Managing application configuration changes
  • Providing systems support to clients and associated companies
  • Delivering excellent front-line service to our customers in a professional and courteous manner
  • Providing both non-technical and technical support
  • Guiding our clients in optimizing their processes through our best practices
  • Raising issues and risks to the product team and Customer Support Manager as necessary
  • Collaborating with implementation consultants to help resolve system queries during live implementations
  • Learning the capabilities of our software to translate innovative ideas into solutions
  • Keeping skills and knowledge levels up to date, including attending training when required
  • Continually assessing and contributing to service process improvements
  • Maintaining excellent relationships with customers, team members, suppliers, and third-party organizations working with the customer
  • Identifying and providing feedback on potential software improvements around the application design, functionality, and UI experience
  • Assisting with the creation and maintenance of help file documentation and procedures for end users
  • Assisting other team members as required
  • Attending regular meetings to discuss development progress
  • Continually contributing towards the Company knowledge base for the enhancement of Company services provided
  • Developing personal knowledge of business/software as required to support the Company's key activities
  • Assisting the Customer Success Director with complaints, customer queries, and other issues
  • Being prepared to work shifts/bank holidays
Requirements:

To be successful in this role, you will need:

  • Experience working in a customer support environment
  • Experience supporting finance software
  • Excellent verbal and written communication skills
  • Self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities
  • Confidence in assisting clients
  • Ability to use own initiative, remain objective, and goal-focused under pressure
  • Organized, methodical, and conscientious
  • Demonstrates stability, reliability, continuity, flexibility, and adaptability
  • Collaborative, working across the company to deliver the best possible user experience
  • Inclusive - supporting the wider support team, coaching, and mentoring colleagues
  • Team player with strong interpersonal skills
  • Self-reliant, confident, decisive
  • Competent user of MS Office applications

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.