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Client Relations Specialist

2 months ago

Poole, United Kingdom Team Jobs - Commercial Full time

Client Relations Specialist
A prominent Fashion Retailer is seeking a Client Relations Specialist to enhance their customer support team. The successful applicant should possess excellent technical skills and a proactive attitude.

Location:
Remote

Working hours:
Monday to Friday, 09:30am-06:00pm

Key Responsibilities:

  • Manage incoming calls and emails with efficiency
  • Address customer queries through Live Chat
  • Facilitate returns for online purchases
  • Assist in the development of customer support ticketing systems

Requirements:

  • Familiarity with e-commerce platforms such as Shopify and accounting software like Sage 50/200 is advantageous
  • Capability to work autonomously and escalate issues when necessary

Career Development:
Numerous opportunities for advancement within the organization

Reward Package:

  • Competitive salary: up to £28k
  • 22 days of annual leave
  • Clothing allowance: £1,000
  • Engaging team-building activities
For further details, please reach out to the Commercial Team.