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Fashion Customer Support Specialist

2 months ago

Poole, United Kingdom Team Jobs - Commercial Full time
Are you enthusiastic about the fashion industry and committed to providing top-notch customer service?

TeamJobs is collaborating with a prominent Fashion Brand to find a skilled Customer Care Executive to enhance their vibrant team.

Salary:
Up to £28,000 DOE

Location:
Poole, Dorset

Contract Type:
Permanent / Full-time

Working Hours:
Monday to Friday, 09:30 AM - 6:00 PM

Key Responsibilities:
  • Deliver timely and professional assistance to customer inquiries through various channels including phone, email, and Live Chat.
  • Efficiently manage online sales returns.
  • Notify customers regarding out-of-stock items and process refunds.
  • Resolve issues related to defective products, ensuring customer satisfaction.
  • Provide support to the B2B team as required.
  • Communicate positive customer feedback to the team.
  • Contribute to the enhancement of customer ticketing systems and other tools to improve operational efficiency.

Requirements:
  • Strong technical skills; familiarity with Shopify and Sage 50 / 200 is advantageous.
  • A proactive and solution-oriented approach.
  • Ability to work autonomously, take initiative, and recognize when to escalate matters.

Benefits Package:
  • 22 days of annual leave.
  • Early finish on Fridays during the summer.
  • £1,000 clothing allowance.
  • Engaging team outings.

Are you ready to contribute to the fashion sector while delivering exceptional customer service?