Customer Care Executive

4 weeks ago


Poole, United Kingdom Team Jobs Full time
Are you passionate about fashion and delivering exceptional customer care?

TeamJobs is excited to partner with a leading Fashion Brand in Poole, and we're searching for a dedicated Customer Care Executive to join their dynamic team

Salary: Up to £28,000 DOE
Location: Poole, Dorset
Contract Type: Permanent / Full-time
Hours: Monday to Friday, 09:30 AM - 6:00 PM

Key Responsibilities:

  • Provide prompt and professional responses to customer inquiries via phone, email, and Live Chat.
  • Manage web sales returns efficiently.
  • Inform customers about unavailable items and handle refunds.
  • Assist with issues related to faulty garments, ensuring satisfactory resolutions.
  • Offer support to the B2B team as needed.
  • Share positive customer feedback with the team.
  • Contribute to the development of customer ticketing systems and other tools to enhance efficiency.

Requirements:

  • Strong proficiency in systems; experience with Shopify and Sage 50 / 200 is a plus.
  • A positive, problem-solving mindset.
  • Ability to work independently, take initiative, and know when to escalate issues.

Benefits Package:

  • 22 days of annual leave
  • Early finish on Fridays during the summer
  • £1,000 clothing allowance
  • Fun team outings

Ready to make your mark in the fashion industry? Apply now and combine your love for fashion with outstanding customer care

INDCP



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