Customer Service Executive

5 months ago

Poole, United Kingdom i247 Group Full time

**The Opportunity**

Do you love to go above and beyond to deliver exceptional customer service? Do you enjoy building relationships, collaborating and helping people? We power some of the UKs biggest automotive organisations fleet management solutions and we’ve ambitious goals, this is an exciting opportunity to join i247s sales team and help us help us take our customer engagement and service strategy forward

**What you’ll own**

You’ll be supporting a range of customer accounts, whereby you’ll be on point for providing excellent customer service by responding to customer queries and resolving issues, ensuring our ‘we do’ values are reflected in responses. You’ll also be responsible for a range of administrative duties, including preparing management information review packs, completing meeting minutes, driving actions to completion as well as nurturing relationships to keep customers satisfied.

**What will you bring to the role?**

You’ll have customer service or administration experience, strong communication skills and a track record for coordinating, identifying issues and developing solutions in a responsive ‘can do’ manner that exceed expectations and deliver results

You’ll act as the voice of the business and your personable nature and passion will play a pivotal role in ensuring customers are happy.

You’ll also have:

- A customer service focused skillset, with a willingness to help the customer gain the information and solutions they need
- Strong problem-solving and admin skills and the ability to work on your own with direction
- Ability to work under pressure in a calm, professional, efficient, and courteous manner
- Strong verbal and written communication skills with an appetite to learn
- Competency in working in excel and building your own presentations

**About us**

Things move at speed around here - we’re ambitious, we love to innovate but most importantly are passionate about delivery. We’ll give you the flexibility, bandwidth, and supportive tools you’ll need to help us and you evolve

**Our culture**

Even though we come from different backgrounds and do different jobs, we’re united by The i247 Way - We Do”- our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to deliver excellence. We work together; we celebrate together

**Salary - **£25,000 - £30,000

**Your Responsibilities**
- The nature of the role requires ownership of difficult issues or dealing positively with a customer complaint and seeing it through to a positive and timely conclusion. You’ll operate with professionalism, thoroughness and positivity at every interaction.
- As a Customer Service Executive your days will be busy, you will be responsible for an assigned group of customers, operating as the central point of contact, supporting, and helping with enquiries whilst proactively managing the account to ensure the activity delivers key objectives
- As the central point of contact, you’ll develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors whilst maintain a clear understanding of what is going on in the customers business, from key stakeholders, to concerns, to their key objectives
- You’ll prepare and deliver reporting packs, reviews sessions and use insight to uncover activity trends, position back performance, identify opportunities to improve service.
- Following meetings you’ll write up meeting notes as well as manage action logs to expected deadlines

You’ll also
- Communicate customer needs and demands and make sure customers’ needs and objectives are delivered in a timely fashion
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Coordinate with internal departments to ensure service delivery excellence
- Nurture accounts to identify opportunities that grow business
- Attend industry events
- Update the CRM with contact details
- Identify system and product weaknesses and shape new solutions that evolve our service
- Deliver activity in accordance with our agreed “we do” commercial approach

Why not enquire and join a growing business that cares about people and what we do.

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Application question(s):
**Experience**:

- Account management: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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