Customer Service Advisor

7 months ago


Poole, United Kingdom County Foods Ltd Full time

**Customer Service Advisor**

County Foods, a successful supplier of meat products, delicatessen and dry goods to the catering industry based in Poole, are currently recruiting an enthusiastic, committed Customer Service Advisor for our friendly office. Working as part of a team you will be responsible for looking after customer accounts by providing exceptional customer service to our customers.

This is a varied role, where your duties will include:

- Building strong relationships with customers.
- Promoting products and seasonal offers
- Processing orders to customer specification
- Dealing with customer queries in a timely and professional manner
- Preparing Invoices for despatch & Delivery

We are looking for someone who is:

- Customer focused and passionate about going that extra mile for our valued customers.
- A multi-tasker who is able to show initiative in problem solving.
- Someone who is able to build strong working relationships with our customers and field service team.
- Some experience working in the food or hospitality industry would be an advantage but not essential.
- Polite, with a clear telephone manner

**Working Hours**

Average of 30 hours split as follows:
Working 28.75 hours per week**:Monday to Friday inclusive - 9:30 am to 3:15 pm**

Due to the nature of our business, and to ensure we continue to deliver an exceptional service to our customers, there is a requirement to work an additional **5 hours on one in four Saturdays - 6:00 am to 11:00 am**

**Job Type**: Permanent

Pay: £11.93 per hour

Expected hours: 30 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Work from home

Work Location: In person



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