Customer Service Advisor
5 months ago
**Customer Service Advisor**
**Location: BMW Bournemouth**
**Hours: 46.5 hours per week, including Saturday mornings on a rota basis**
**Salary: £27,244.72 Basic Salary Including an uncapped OTE and Bonus Scheme**
**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**
**Bonus & Commission: Includes an uncapped OTE and bonus scheme which can be discussed further during interview**
**Who we are**
Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
**The role**
As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past
**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability._
**Job Types**: Full-time, Permanent
Pay: £27,244.72 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
-
Customer Service Advisor
2 months ago
Poole, United Kingdom CV-Library Full timeWe have an exciting opportunity for an experienced Customer Service Advisor to join our client in Poole, they are the leading suppliers within their industry and due to year on year growth are looking for someone to join their busy and expanding team. This is a small business that can offer excellent career, you will be working closely with the sales...
-
Customer Service Advisor
6 months ago
Poole, United Kingdom County Foods Ltd Full time**Customer Service Advisor** County Foods, a successful supplier of meat products, delicatessen and dry goods to the catering industry based in Poole, are currently recruiting an enthusiastic, committed Customer Service Advisor for our friendly office. Working as part of a team you will be responsible for looking after customer accounts by providing...
-
Customer Service Advisor
5 months ago
Poole, United Kingdom Student Roost Full time...........................................................................................................................................................................................................................................................................................................................................................................
-
Customer Service Advisor
6 months ago
Poole, United Kingdom Talentsure Recruitment Full time**Customer Service Advisor** **Location: Poole, Dorset** **Salary**:£24,000 per annum + monthly bonus** **Hours: Monday - Thursday 8.00am - 5.00pm Friday 8.00am - 4.00pm** We are recruiting for a Customer Service Advisor to join a well-established business with offices located in Poole and Christchurch, Dorset. Own transport is preferred as this role...
-
Customer Service Advisor
6 months ago
Poole, United Kingdom Resource Recruitment Full time**Customer Service Advisor** **Job Location**:Poole, Dorset (nr fleetsbridge) **Job Type**:Permanent **Salary**:£24,000 per annum **Hours**: 39 hours per week, Monday - Thursday 8am - 5pm & Friday 8am - 4pm **Benefits**: - Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy 4 days additional...
-
Customer Service Advisor
6 months ago
Poole, United Kingdom Sentinel Fire and Security Full timeDue to increased growth, Sentinel are recruiting for 4 customer service advisors to join the existing team **1.** **MAIN PURPOSE OF JOB** Sentinel are currently seeking 4x experienced Customer Service Advisor to work within the administration team and to ensure first in class customer service, stock and subcontract scheduling and upholding customer KPI’s...
-
Senior Customer Service Advisor
6 months ago
Poole, United Kingdom Koin Limited Full timeSenior Customer Service Advisor Poole, United Kingdom Description Senior Customer Service Advisor Are you a customer service superstar with a passion for using cutting-edge AI technology to enhance customer experience and drive 5-star reviews? If yes, then we have the perfect role for you! Join us as a Senior Customer Service Advisor, and be part of our...
-
Customer Service Advisor
5 days ago
Poole, United Kingdom Currys Full timeCustomer Service AdvisorMerck House, Seldown Lane, Poole, BH15 1TWPermanent Hours – 40 per week, Monday to Friday, 9am – 6pmSalary - £23,920 per annum At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all...
-
Customer Service Advisor
6 months ago
Poole, United Kingdom Penton Motor Group Full timeWe are looking for an experienced Service Advisor within our Poole branch. You will be responsible for a customer’s journey throughout our Service Department. You will need to be able to follow processes and liaise between different departments, but most important you need to be a people person. Interviews will be held at our Poole Branch by invitation...
-
Receptionist/customer Service Advisor
6 months ago
Poole, United Kingdom Everyone Active Full timeRECRUITMENT OPPORTUNITY **CUSTOMER SERVICE ADVISOR at Poole Dolphin Leisure Centre** **Casual position - Excellent salary plus benefits** **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service...
-
Customer Service Advisor
5 months ago
Poole, United Kingdom Currys Full time**Customer Service Advisor**: Currys Business, Poole (5313) - Merck House, Seldown, Poole, BH15 1TW Permanent Full Time Grade 1 Hours - 40 per week, Monday to Friday, 9am - 6pm Salary - £21,840 per annum Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in...
-
Customer Service Advisor
6 months ago
Poole, United Kingdom Currys Full time**Customer Service Advisor**: Currys Business, Poole (5313) - 6th Floor, Merck House, Seldown Lane, Poole, Dorset, BH15 1TW Permanent Full Time Grade 1 Hours - 40 per week, Monday to Friday, 9am - 6pm Salary - £21,840 per annum Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our...
-
Service Advisor
5 months ago
Poole, United Kingdom Golden Arrow Marine Full timeDue to expansion of our Service technicians team, Golden Arrow Marine has a vacancy for a full time Service Advisor at our busy Poole branch. The Service Advisor, reporting to the Service Manager, provides the first line of communication with the customer, therefore a very high standard of customer service and knowledge of customer expectations is...
-
Customer Service Advisor
5 months ago
Poole, United Kingdom Halo ARC Full timeJob Advert **Customer Journey Specialist** **Salary: £28,595 per annum **with an increase on completion of 6 month probation.** **Hours: 8am - 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.** **Halo ARC Poole** Halo is the industry leading UK-based accident repair group, with **30 established accident repair centres across the...
-
Service Advisor
6 months ago
Poole, United Kingdom Golden Arrow Marine Full timeGolden Arrow Marine has a vacancy for a full time Service Advisor at our busy Poole branch. The Service Advisor, reporting to the Service Manager, provides the first line of communication with the customer, therefore a very high standard of customer service and knowledge of customer expectations is essential. To be successful in this role you must have a...
-
Service Advisor
4 weeks ago
Poole, United Kingdom CV-Library Full timeService Advisor Basic Salary - £26,000 OTE - £35,000 Location - Poole Benefits - Health Cash Plan Rewards Website Access Car Benefit Scheme Life Assurance New and Used Car Discount Refer a Friend Scheme Cycle to work Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity...
-
Service Advisor
6 months ago
Poole, United Kingdom Breeze Motor Group Full time**Breeze Motor Group** currently have a fantastic opportunity for a** Service Advisor** to join our team based at our **Volkswagen Passenger Car **showroom in **Poole. **You will join us on a **full-time, permanent basis,** and in return, you will receive a **competitive salary of £27,000 - £30,000 per annum** plus benefits**. **Are you **passionate about...
-
Service Advisor
6 days ago
Poole, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - £26,000 OTE - £35,000 Location - Poole Benefits - Health Cash Plan Rewards Website Access Car Benefit Scheme Life Assurance New and Used Car Discount Refer a Friend Scheme Cycle to work Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?...
-
Service Advisor
6 months ago
Poole, United Kingdom Silcom Recruitment Ltd Full time**The Role**: We are actively searching for a determined Service Advisor to join our client, a well-regarded, family run main dealership business based in Poole. The ideal Service Advisorwill be joining a strong, friendly and competitive branded business. **Responsibilities & Requirements of a Service Advisor**: In-person and phone-based customer service...
-
Customer Advisor
6 months ago
Poole, United Kingdom Pavers Full time**Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...