Quality Assurance Team Leader

4 weeks ago


Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time
Quality Assurance Technical Lead at First Central Insurance Management Ltd

At First Central Insurance Management Ltd, we pride ourselves on being a premier insurance provider focused on safeguarding our clients' most valued assets. Our achievements are driven by data, enhancing our distribution, finance, technology, and legal operations. We are a forward-thinking organization with a proven track record of excellence.

What does this role entail?

  • Oversee the quality and effectiveness of operations through advanced conversational analytics.
  • Guide a team in delivering actionable insights and recommendations for enhancing processes.

What makes you a great fit for this position:

  • Demonstrated experience in speech analytics and managing projects.
  • Technical proficiency in claims processing and retail operations.

What we provide:

  • Competitive salary up to £55,000.
  • Flexible hybrid working arrangements within a supportive team atmosphere.
  • Generous leave policy including 25 days of annual leave plus bank holidays and additional benefits.

Key Duties:

  • Deploy conversational analytics tools to extract customer insights.
  • Lead automated quality assurance processes for data evaluation.
  • Compile comprehensive reports for management assessment.
  • Engage with stakeholders for thematic analysis and reviews.

Required Experience & Knowledge:

  • In-depth technical knowledge in claims and retail sectors.
  • Experience in conversational analytics and automating quality assurance workflows.
  • Familiarity with insurance products and compliance standards.

Essential Skills & Qualifications:

  • Exceptional analytical and problem-solving capabilities.
  • Strong communication and leadership skills.
  • ACII qualification is preferred.

Desired Behaviors:

  • Customer-centric and meticulous in approach.
  • Friendly and proactive team collaborator.
  • Self-driven, enthusiastic, and committed to organizational success.

This is an excellent opportunity to take charge of quality assurance at First Central Insurance Management Ltd.

Join our team at First Central Insurance Management Ltd:

We prioritize our employees. Our dynamic and supportive work environment reflects our belief that our team members deserve the best. Reach out to our Talent team to discover more about this exciting opportunity.



  • Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    At First Central Insurance Management Ltd, we are seeking a highly skilled Quality Assurance Team Leader to join our team. As a key member of our organization, you will play a vital role in ensuring the quality of our products and services.Key Responsibilities:Manage the day-to-day operations of the Quality Assurance department, ensuring seamless delivery of...


  • Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    At First Central Insurance Management Ltd, we are seeking a highly skilled Quality Assurance Team Leader to join our team. As a key member of our organization, you will play a vital role in ensuring the quality of our products and services.Key Responsibilities:Manage the day-to-day operations of the Quality Assurance department, ensuring seamless delivery of...


  • Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Team Leader to join our team at First Central Insurance Management Ltd. As a key member of our quality assurance department, you will play a crucial role in ensuring the highest standards of quality and compliance in our operations.Key ResponsibilitiesManage the day-to-day activities of the...


  • Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Team Leader to join our team at First Central Insurance Management Ltd. As a key member of our quality assurance department, you will play a crucial role in ensuring the highest standards of quality and compliance in our operations.Key ResponsibilitiesManage the day-to-day activities of the...


  • Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    Job DescriptionJob Title: Data Quality Assurance ManagerCompany: First Central ServicesJob Type: Full-timeLocation: Remote (with occasional office visits)Job Summary:We are seeking an experienced Data Quality Assurance Manager to join our team at First Central Services. As a Data Quality Assurance Manager, you will play a crucial role in ensuring the quality...


  • Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    Job DescriptionJob Title: Data Quality Assurance ManagerCompany: First Central ServicesJob Type: Full-timeLocation: Remote (with occasional office visits)Job Summary:We are seeking a highly skilled Data Quality Assurance Manager to join our team at First Central Services. As a Data Quality Assurance Manager, you will play a crucial role in ensuring the...


  • Haywards Heath, West Sussex, United Kingdom Medserv Full time

    Job OverviewPosition: Quality Assurance Lead – UK Billing ServicesLocation: Remote____________________________________________________________________________About Medserv:Medserv is a prominent Irish enterprise established in 2005, recognized as the leading registered organization specializing in Medical billing across Ireland and the UK. Our clientele...


  • Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    Quality Assurance Technical Lead at First Central Insurance Management LtdAt First Central Insurance Management Ltd, we pride ourselves on being a premier insurance provider committed to safeguarding the interests of our clients. Our achievements are driven by our robust data capabilities, enhancing our distribution, financial operations, technological...


  • Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    Quality Assurance Technical Lead at First Central Insurance Management LtdAt First Central Insurance Management Ltd, we pride ourselves on being a premier insurance provider focused on safeguarding our clients' most valued assets. Our achievements are fueled by data, enhancing our operations across distribution, finance, technology, and legal services. We...


  • Haywards Heath, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Job Opportunity: Quality Technician / Graduate Engineer (Medical Devices)We are seeking a highly organized and technically-minded individual to join our team as a Quality Technician / Graduate Engineer (Medical Devices) at a globally renowned medical devices manufacturer.This is a fantastic opportunity to further your technical expertise through constant...


  • Haywards Heath, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Job Opportunity: Quality Technician / Graduate Engineer (Medical Devices)We are seeking a highly organized and technically-minded individual to join our team as a Quality Technician / Graduate Engineer (Medical Devices) at a globally renowned medical devices manufacturer.This is a fantastic opportunity to further your technical expertise through constant...


  • Haywards Heath, West Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time

    Position Overview An exceptional opportunity has emerged within the Facilities Division. We are seeking a full-time Team Leader who thrives in a collaborative environment and is dedicated to supporting our facilities across various locations. This role requires commitment to a 5-day work week, including 2 weekend shifts each month, with flexible hours...

  • Customer Team Leader

    4 weeks ago


    Haywards Heath, West Sussex, United Kingdom CO-OP Full time

    Closing date: 29-08-2024 Customer Team Leader Location: Former The Ship Inn, Whitemans Green, Cuckfield, RH17 5BY Pay: £13.32 per hour Contract: 30-39 hours per week + regular overtime, permanent, full or part time hours Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...


  • Haywards Heath, West Sussex, United Kingdom Asda Express Full time

    Job Summary: We are seeking a dedicated and experienced Shift Leader/Supervisor to join our Asda Express team. As a key member of our restaurant management team, you will be responsible for leading and motivating a team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Manage the restaurant in the absence of the Manager,...


  • Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    Job DescriptionJob Title: Data Quality Assurance ManagerCompany: First Central ServicesJob Type: Full-timeLocation: Remote (with occasional office visits)About Us: First Central Services is a leading insurance company that relies on data-driven insights to drive our business forward. We're looking for a highly skilled Data Quality Assurance Manager to join...


  • Haywards Heath, West Sussex, United Kingdom Asda Express Full time

    Job Summary: We are seeking a dedicated and experienced Shift Leader/Supervisor to join our Asda Express team. As a key member of our restaurant management team, you will be responsible for leading and motivating a team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Manage the restaurant in the absence of the Manager,...

  • HR Team Leader

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Markerstudy Group Full time

    About Markerstudy GroupMarkerstudy Group is a leading provider of insurance and financial services, seeking a highly skilled and experienced HR professional to lead our HR Service Centre team.Job SummaryWe are looking for a talented HR Team Leader to join our team, responsible for managing a team of HR Assistants and ensuring seamless HR operations,...

  • HR Team Leader

    5 days ago


    Haywards Heath, West Sussex, United Kingdom Markerstudy Group Full time

    About Markerstudy GroupMarkerstudy Group is a leading provider of insurance and financial services, seeking a highly skilled and experienced HR professional to lead our HR Service Centre team.Job SummaryWe are looking for a talented HR Team Leader to join our team, responsible for managing a team of HR Assistants and ensuring seamless HR operations,...

  • HR Team Leader

    6 days ago


    Haywards Heath, West Sussex, United Kingdom Markerstudy Group Full time

    About Markerstudy GroupMarkerstudy Group is a leading provider of insurance and financial services, with a strong commitment to delivering exceptional customer experiences. Our HR Service Centre is a critical component of our HR operations, providing essential support to our HR Business Partners, Managers, and employees across our network.Your RoleAs the...

  • HR Team Leader

    5 days ago


    Haywards Heath, West Sussex, United Kingdom Markerstudy Group Full time

    About Markerstudy GroupMarkerstudy Group is a leading provider of insurance and financial services, with a strong commitment to delivering exceptional customer experiences. Our HR Service Centre is a critical component of our HR operations, providing essential support to our HR Business Partners, Managers, and employees across our network.Your RoleAs the...