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Lead Quality Assurance Specialist
2 months ago
At First Central Insurance Management Ltd, we pride ourselves on being a premier insurance provider focused on safeguarding our clients' most valued assets. Our achievements are fueled by data, enhancing our operations across distribution, finance, technology, and legal services. We are ambitious and continuously evolving, with a track record of award-winning performance.
What does this role entail?
- Oversee quality and efficiency of operational processes utilizing conversational analytics and other methodologies.
- Guide a team in generating insights and suggestions for process enhancements.
What makes you a great fit for this position:
- Demonstrated experience in speech analytics and project oversight.
- Technical proficiency in claims management and retail operations.
What we provide:
- Competitive salary of up to £55,000.
- Flexible hybrid working arrangements within a supportive team culture.
- Generous leave policy including 25 days of annual leave, public holidays, and additional benefits.
Core Responsibilities:
- Deploy conversational analytics tools to derive customer insights.
- Lead automated quality assurance processes for data evaluation.
- Compile reports for management assessment.
- Engage with stakeholders for comprehensive thematic evaluations.
Required Experience & Knowledge:
- Technical knowledge in claims and retail sectors.
- Experience with conversational analytics and the automation of quality assurance processes.
- Familiarity with insurance products and compliance standards.
Essential Skills & Qualifications:
- Robust analytical and problem-solving capabilities.
- Strong communication and leadership skills.
- ACII qualification is preferred.
Desired Behaviors:
- Customer-oriented and meticulous.
- Friendly and proactive team contributor.
- Self-driven, enthusiastic, and committed to organizational success.
This is an exceptional opportunity to lead quality assurance initiatives at First Central Insurance Management Ltd.
Join us at First Central Insurance Management Ltd:
We prioritize our people. Our work environment is supportive and dynamic, as we believe our employees deserve the best. Reach out to our Talent team to discover more about this exciting opportunity.
