Quality Assurance Technical Lead

4 weeks ago


Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

Quality Assurance Technical Lead Job Description

We're seeking a highly skilled Quality Assurance Technical Lead to join our team at First Central Insurance Management Ltd. As a key member of our team, you'll be responsible for ensuring the quality and efficiency of our processes by leveraging conversational analytics, auto QA, and thematic review methodologies.

Key Responsibilities:

  • Implement conversational analytics tools to gather insights into customer interactions and identify areas for improvement.
  • Lead the development of auto QA processes to test the accuracy and efficiency of tools analyzing large volumes of data.
  • Lead technical quality assurance processes and risk management strategies, ensuring compliance with regulatory requirements.
  • Prepare comprehensive reports on QA performance, trends, and insights for management review.
  • Proactively identify and address risks, document processes, and promote continuous improvement within the QA department and wider business.

Requirements:

  • Strong technical expertise in claims and retail.
  • Experience working with conversational analytics platforms.
  • Experience automating QA processes.
  • Experience scoping thematic reviews.
  • Sound knowledge of insurance products and personal lines insurance.
  • Comprehensive understanding of regulatory requirements and company principles.

What We Offer:

  • Salary of up to £55,000, depending on experience.
  • Monday to Friday, no weekends.
  • Hybrid working: 4 days from home and 1 day in the office after training.
  • Fully supportive team throughout.
  • £100 off your car insurance.
  • A fun, vibrant, and busy place to work.
  • 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you.

About Us:

At First Central Insurance Management Ltd, we're passionate about our colleagues and strive to create an extraordinary working environment. We're a lively team that's ambitious, growing, and award-winning. We're driven by data and fueled by our people, who make us stand out and help us succeed.

How to Apply:

If you're a motivated and experienced Quality Assurance Technical Lead looking for a new challenge, please get in touch with our Talent team to learn more about this exciting opportunity.



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