Quality Assurance Technical Lead
4 weeks ago
Quality Assurance Technical Lead Job Description
We're seeking a highly skilled Quality Assurance Technical Lead to join our team at First Central Insurance Management Ltd. As a key member of our team, you'll be responsible for ensuring the quality and efficiency of our processes by leveraging conversational analytics, auto QA, and thematic review methodologies.
Key Responsibilities:
- Implement conversational analytics tools to gather insights into customer interactions and identify areas for improvement.
- Lead the development of auto QA processes to test the accuracy and efficiency of tools analyzing large volumes of data.
- Lead technical quality assurance processes and risk management strategies, ensuring compliance with regulatory requirements.
- Prepare comprehensive reports on QA performance, trends, and insights for management review.
- Proactively identify and address risks, document processes, and promote continuous improvement within the QA department and wider business.
Requirements:
- Strong technical expertise in claims and retail.
- Experience working with conversational analytics platforms.
- Experience automating QA processes.
- Experience scoping thematic reviews.
- Sound knowledge of insurance products and personal lines insurance.
- Comprehensive understanding of regulatory requirements and company principles.
What We Offer:
- Salary of up to £55,000, depending on experience.
- Monday to Friday, no weekends.
- Hybrid working: 4 days from home and 1 day in the office after training.
- Fully supportive team throughout.
- £100 off your car insurance.
- A fun, vibrant, and busy place to work.
- 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you.
About Us:
At First Central Insurance Management Ltd, we're passionate about our colleagues and strive to create an extraordinary working environment. We're a lively team that's ambitious, growing, and award-winning. We're driven by data and fueled by our people, who make us stand out and help us succeed.
How to Apply:
If you're a motivated and experienced Quality Assurance Technical Lead looking for a new challenge, please get in touch with our Talent team to learn more about this exciting opportunity.
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