Quality Assurance Administrative Assistant
12 hours ago
We're seeking a highly organized and detail-oriented Quality Assurance Administrative Assistant to join our team at First Central Insurance Management Ltd. As a key member of our Quality Assurance team, you will play a vital role in ensuring the smooth operation of our technical platforms and supporting the team in maintaining and enhancing our quality-related processes.
Key Responsibilities:- Maintain and update QA documentation, including procedures, reports, records, key performance trackers, and monthly activity trackers.
- Organize and file documents to ensure easy access and retrieval as needed.
- Assist in the creation and distribution of quality-related materials, such as manuals, guidelines, and training documents.
- Schedule and support meetings, appointments, and conferences for the QA team.
- Serve as a point of contact for internal and external stakeholders regarding QA matters, including efficient management of the QA mailbox, triaging, and directing mail to the relevant person/team.
- Liaise with other departments to gather information and facilitate communication as required.
- Assist in the analysis of quality-related data and prepare reports for review by the QA team.
- Ensure the integrity and confidentiality of sensitive information at all times.
- Support with the recruitment process as required.
- Collaborate with the QA team to identify areas for process improvement and assist in the implementation of new procedures/systems.
- Help to create MI packs and circulate to business.
- Support the Procedural Analyst in maintaining documentation and control testing.
- Support maintenance of the department risk registers and key controls.
- Proven experience as an administrative assistant or in a similar role, preferably in a QA environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- Familiarity with QA concepts and practices is desirable.
- A competitive salary of up to £25,000, depending on experience.
- A Monday to Friday schedule, with no weekends.
- Hybrid working: 4 days from home and 1 day in the office after training.
- A fully supportive team throughout.
- £100 off your car insurance.
- A fun, vibrant, and busy place to work.
- 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you.
We're passionate about our colleagues and know the best people deserve an extraordinary working environment. If you're a motivated and detail-oriented individual who is passionate about quality assurance, we'd love to hear from you.
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