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Technical Lead for Quality Assurance
2 months ago
At First Central Insurance Management Ltd, we pride ourselves on being a premier insurance provider committed to safeguarding the interests of our clients. Our achievements are driven by our robust data capabilities, enhancing our distribution, financial operations, technological advancements, and legal services. We are on an upward trajectory, with a legacy of recognized excellence.
What does this role entail?
- Oversee the quality and effectiveness of processes utilizing conversational analytics and other methodologies.
- Guide a team in generating insights and suggestions for enhancing processes.
What makes you a great fit for this position:
- Demonstrated experience in speech analytics and managing projects.
- Technical proficiency in claims processing and retail operations.
What we provide:
- Competitive salary up to £55,000.
- Flexible hybrid working arrangements within a collaborative team atmosphere.
- Generous leave policy including 25 days of holiday plus bank holidays and additional benefits.
Key Responsibilities:
- Deploy conversational analytics tools to derive customer insights.
- Lead automated quality assurance processes for data evaluation.
- Compile reports for executive review.
- Engage with stakeholders for comprehensive thematic assessments.
Required Experience & Knowledge:
- Technical knowledge in claims and retail sectors.
- Experience with conversational analytics and the automation of quality assurance processes.
- Familiarity with insurance products and compliance standards.
Essential Skills & Qualifications:
- Strong analytical capabilities and problem-solving skills.
- Excellent communication and leadership skills.
- ACII Qualification is preferred.
Desired Behaviors:
- Customer-centric and detail-oriented approach.
- Friendly and proactive team collaborator.
- Self-driven, enthusiastic, and committed to organizational success.
This is an excellent opportunity to take charge of quality assurance at First Central Insurance Management Ltd.
Join us at First Central Insurance Management Ltd:
We prioritize our employees. Our work environment is supportive and dynamic, reflecting our belief that our team members deserve the best. Reach out to our Talent team to discover more about this exciting opportunity.
