Client Relations Coordinator
4 weeks ago
We are pleased to present a rewarding opportunity to join Anglian Home Improvements, a leader in the home improvement sector, specializing in the installation of high-quality UPVC windows, doors, and external wall insulation for social housing and public sector clients.
The Client Relations Coordinator role, reporting directly to the Contracts Manager, is essential in ensuring that client concerns are addressed promptly and effectively.
Key Responsibilities:
- Facilitate clear and precise communication with clients regarding the scope of work, including timelines.
- Recognize and accommodate the needs of vulnerable clients, handling such matters with discretion and confidentiality.
- Effectively manage challenging situations and maintain a positive rapport with clients.
- Serve as the primary point of contact, fostering strong relationships between clients and our organization.
- Inform clients about safety and security protocols.
- Coordinate client engagement events, ensuring they are informed about project progress.
- Oversee handover processes to ensure smooth transitions.
Qualifications:
To be successful in this role, candidates should possess:
- Prior experience working with housing associations.
- Excellent customer service skills.
- Proficiency in Microsoft Word and Excel at an intermediate level.
- Experience in a Resident Liaison Officer role or a public sector customer service position is preferred.
- A methodical and analytical mindset, familiar with quality assurance systems and processes.
- A proactive approach with strong attention to detail and organizational skills.
- Exceptional communication abilities, a positive attitude, and a collaborative spirit.
- A valid driving license.
- Willingness to work flexible hours, including occasional evenings and weekends.
At Anglian Home Improvements, we are dedicated to aligning our policies with current government guidelines to ensure a safe working environment. We embrace the values of Equality, Diversity, and Inclusion, striving to recruit the most qualified individuals for each position, regardless of any protected characteristics, thereby fostering an inclusive workplace culture.
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